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[A N N A @AnnaThorne_]

Is it normal for a van recovered by @TheRAC_UK to go missing?

[A N N A @AnnaThorne_]

@SurePetcare hi! I’ve emailed, called and tweeted regarding an issue I have with my Sureflap cat flap. It’s been 6 days and no reply as yet. Is there any point in your customer services?

[A N N A @AnnaThorne_]

@iwoot Hi, I’ve messaged AGAIN but had no reply. I need my order cancelled and refund issued as it’s now too late and I’ve had to find an alternative. 9 days and 3 chases and it’s still showing as processing? Not good..

[A N N A @AnnaThorne_]

@Longleat Hi, I’m trying to book tickets for the land of light, but I’m getting an internal server error? I’ve converted the tickets and im worried they will be wasted! Can I book another way?

[A N N A @AnnaThorne_]

@lastminute_com Hi, I am unable to DM my booking ref as the responses are preset replies. The date of my booking has passed, if I can be reassured someone will be in touch eventually then that’s fine, else I’ll do a chargeback claim.

[A N N A @AnnaThorne_]

@lastminute_com hi, I’ve tried to contact you re a holiday, I just get passed round the houses on a recording, no doubt charged for it and then hung up on. I have a booking, I’ve heard nothing, can’t request refund or change via website, what do I do?

[A N N A @AnnaThorne_]

What is the contact number of a real life human that I can speak to? Do not point me in the direction of your ever looping website.

[A N N A @AnnaThorne_]

@Hermesparcels I’ve been told you contact you as apparently you can’t deliver at my address, despite many, many deliveries at my address. This is ongoing since 18 Dec and I’m furious. Can’t get through to anyone for help, diverted, fobbed off. ABSOLUTE JOKE.

[A N N A @AnnaThorne_]

@ZARA_Care Horrific experience with Zara! Delivery expected 18 Dec, never even sent out! Items now out of stock & in stock not sent out now twice! Countless time wasted on phone and on chat, shocking experience. Order now cancelled which contained 3 Xmas presents! Shame on Zara.

[A N N A @AnnaThorne_]

@SilkFred hi, can you confirm how long it generally takes to get a response to an email? It’s been a week so far regarding faulty clothing, I’ve not sent 3 emails and nothing...

[A N N A @AnnaThorne_]

Never being able to get through to anyone 🙈

[A N N A @AnnaThorne_]

@virginmedia hi, can I get an update on COM102242327? Can someone call me regarding this as nothing has happened.

[A N N A @AnnaThorne_]

@virginmedia I’d like to complain! And I definitely won’t be phoning to make the complaint, that’s for sure. Is my only other option really pen and paper?

[A N N A @AnnaThorne_]

@virginmedia Hi, do you have a contact web form anywhere that can be used? All I can see is an address you can write to.. who even does that these days?!

[A N N A @AnnaThorne_]

@HMRCcustomers I cannot get through! I've wasted 1.5 hours trying so far! Someone needs to call me!

[A N N A @AnnaThorne_]

@HMRCcustomers I've emailed a complaint, apparently can expect a reply within 20 days. What do I do with my child in the interim whilst im at work?

[A N N A @AnnaThorne_]

@HMRCcustomers and I checked on 30 Aug via gov gateway! It's 2 weeks into the funding scheme! Can't call, website down. Suggestions?

[A N N A @AnnaThorne_]

@HMRCcustomers is there an issue with gov.uk and childcare funding email? Been told I didn't confirm my eligibility! Wasn't asked to!

[A N N A @AnnaThorne_]

@samanthakkeates @HMRCcustomers @Poolaz Same issue here! Cannot get through by phone, website down and was never asked to reconfirm - and I logged in 30 Aug and checked!

[A N N A @AnnaThorne_]

@GOVUK I emailed 'we aim to respond in 20 days' 😂 that's how long I reckon it would take via phone, too