Anna-Marie Marinelli

[Anna-Marie Marinelli @Annam1414]

@MapQuest Back to Mapquest I go.

[Anna-Marie Marinelli @Annam1414]

@googlemaps Won’t be using Google Maps over the Lake Ontario name change so it won’t be the same for me anyway. Bye bye Google Maps

[Anna-Marie Marinelli @Annam1414]

@NewsFromGoogle See ya Google Maps. Plenty of choices out there.

[Anna-Marie Marinelli @Annam1414]

@FedEx worst customer service ever. I asked for a supervisor and a guy hung up on me in the EDI Account Department after seven different phone calls and being pushed from person to person.

[Anna-Marie Marinelli @Annam1414]

@Walmart Plus not worth it. Specifically needed something for tomorrow. I was told would be delivered today. I chatted with Eloisa and was told it would be here. Delayed. Too late to get to a store now to buy what was needed. Cancelling membership and will be loud about why.

[Anna-Marie Marinelli @Annam1414]

@CitizensBank only does home equity loans and then has the temerity to be insulted when I told them they weren’t a full service bank. Guess I am finding a new bank.

[Anna-Marie Marinelli @Annam1414]

@DAngelo’s has the worst customer service. Trying to leave a comment on their website about their Raynham location, doesn’t work. Tried to call their 1-800 number listed on said site. Hung up on. Such a good look.

[Anna-Marie Marinelli @Annam1414]

Fetch Pet Insurance has terrible customer service. Spent a week trying to get a person to respond. The only way I could was call their sales line and they transferred me. If you have an issue, their customer support sucks.

[Anna-Marie Marinelli @Annam1414]

@gina_chiles Agreed. It’s revolting. Racism is not a thing of the past as many claim. And the fact that incredible people like your daughter still have to deal with such crap is our biggest failure as a species. May you all walk in peace.

[Anna-Marie Marinelli @Annam1414]

Ordered an Oru Kayak. Supposed to receive tracking information within 3 days. Received an email within 2 telling me “adventure” is on the way. No tracking number. Two emails, 2 phone calls and a text before Oru got back to me. Now it’s 7 days, still nothing.

[Anna-Marie Marinelli @Annam1414]

Strike 2 @CitizensBank. Over an hour to make a payment but fraud has locked my account, despite me answering yes to the is this you question, and now it will take “at least” 45 minutes for them to “clear out the back end” of my card, whatever the hell that means.

[Anna-Marie Marinelli @Annam1414]

@VerizonSupport Yet this was the experience I had. And if this is how you treat someone who’s been with this company for 20 years, I can’t imagine how you treat new people.

[Anna-Marie Marinelli @Annam1414]

The phone saga continues. Trying to return the refurbished phone. @Apple sent me a brand new phone. @Asurion & @Verizon both said to go to UPS and return it to sender. Lo and behold UPS needs a label. Last thing I ever buy from Verizon. #BeBetterVerizon

[Anna-Marie Marinelli @Annam1414]

@VerizonSupport No. I am done with your support and the myriad of different information I have been getting.

[Anna-Marie Marinelli @Annam1414]

@rolandb7 Oh my Roland! I miss you!!!!

[Anna-Marie Marinelli @Annam1414]

3/3. I am being told there is nothing they can do. Seems like a Chapter 93A case here for unfair and deceptive practices. You buy a new phone and it’s faulty you should get a new phone. Not a refurbished one. #Verizon; #BeBetterVerizon

[Anna-Marie Marinelli @Annam1414]

Should have gone to @Apple in the first place. Excellent support. New phone on its way. I am hopeful. @Verizon, @VerizonSupport and Asurion can learn from them. I will never buy a product from Verizon again. Researching other carriers. Will I change? 🤷‍♀️

[Anna-Marie Marinelli @Annam1414]

2/3 Whole saga about that, took over a week to get. Many phone calls and frustration, which I posted about. Anyway, I was sent a “Like-new” replacement. Really, @Verizon? Should be new. Called, hours on the phone again. #BeBetterVerizon

[Anna-Marie Marinelli @Annam1414]

1/3 So, I got my phone today. I bought a brand new iPhone Pro Max 15, 1 TB, 2 months ago ($1,599 retail). The phone never worked properly. Diagnostics showed an issue, the guy said I would get a new phone. @Verizon; #BeBetterVerizon

[Anna-Marie Marinelli @Annam1414]

Hey @Verizon where is my phone??? #BeBetterVerizon