So yet again my Dad has been let down @bt_uk. That's 5 failed appointments and promised a follow-up calls. This is an 81 year old man, with relatives around the world that he wants to contact. He has missed out on phone calls, watching sports on tv, music. This is unacceptable.
Outrageous service from @bt_uk 2nd failed appointment to my 81 year old father. Today you didn't turn up, no phone call or text. I spent over an hour on the phone to you this morning to rearrange. The NHS can role out covid vaccine to the elderly, surely you can turn up!