@FitbitSupport Your support team have been assisting me for over a week with no progress. The issue is clear: the heart rate monitor is not working properly anymore as nothing else on either my physiology or sleeping pattern has changed. Please fix my issue or send a replacement device.
@fitbit My Charge 2 does not track sleep stages anymore, the main feature I bought the device for. I have been in touch with your Support for over a week who have been INCREDIBLY UNHELPFUL. Absolutely terrible #CustomerService!