@AmericanAir When I reached Detroit and my bag hadn't arrived, the lady at the counter looked into the system and told me that my bag was in Chicago and would be on the next flight to Detroit. Her certainty put my mind at ease. But now it has been 10 days and my bag is lost.
@AmericanAir You lost my luggage on 19th of May. Since then I have called your service centers almost every single day with absolutely no help at all. I have not received one single update. In fact some of your agents are outright rude. I am appalled at the service you provide!