Sometimes all we need is a stranger to come reassure us that it will all be ok. It may not be now, today, tomorrow or next month. But it will get better!
Always remember to breatheπ»
@Vodacom Get your FTTH call centre up to par, one can't be getting the same bad service since 2021. With no improvement?
Only a handful who understand the product and bear soft skills
It's horrible
@Vodacom You really need to either upskill or retrain on soft skills. Your FTTH call centre is a nightmare, has been for the past years with no improvement.
That is very concerning π
@Vodacom I eventually got one of the regional managers to assist because your outsourced call centre kept hanging up the phone.
I will deal with the regional manager going forward for any urgent assistance.
Your home fibre really needs to sort out the call centre. It's been years