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@DHLExpressIndia Please confirm if this is your final position on the wrongly raised import duty invoice for a DAP shipment.
If unresolved, I will have no option but to approach the Consumer Forum with all records and your own published policy as evidence.
#DHL#Incoterms#DAP#ConsumerRights
@DHLexpress raised an import duty invoice on a DAP shipment, even though DAP = buyer pays duty (as per Incoterms & DHLโs own policy).
No authorization, clear disposal instructions, weeks of follow-ups โ still โplease allow more timeโ.
This needs immediate correction.
5/
The case was closed against me due to policy rules, and the entire loss fell on me as a small seller.
Please understand the risks before starting on @Etsy.
๐งต A painful lesson I learned as a small seller on @etsy
1/
Iโm sharing this because it hurt me deeply.
As a small seller, I lost a lot despite doing everything right and providing clear evidence. ๐
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I contacted Etsy Seller Support early and was told sellers arenโt responsible when buyers donโt pay import duties. I followed this guidance in good faith. I shared tracking, messages, shop policies โ everything.