ANUNAY SHRIVASTAVA

A marketing expert and growth hacker, Top 50 Global Marketing and Advertising leader, and much more! Follow and join my journey. New in Twitter!

[ANUNAY SHRIVASTAVA @AnunayIN]

@ShoneeKapoor If you worship your rivers! Stop taking bath in it all together at first place 😒

[ANUNAY SHRIVASTAVA @AnunayIN]

@b2bsheelafoam Look at the condition of the delivery

[ANUNAY SHRIVASTAVA @AnunayIN]

Hi @mysleepwell team I have received incomplete order. I ordered a pillow as well which is not delivered.

[ANUNAY SHRIVASTAVA @AnunayIN]

The entire delivery was delayed by 7 days after following up so many times.
Your customer care number is not working, no one picks up the call.
The mattress received is all damaged and deshaped.
@b2bsheelafoam

[ANUNAY SHRIVASTAVA @AnunayIN]

@b2bsheelafoam Worst service possible. Delayed the delivery by 15 days. Delivery packaging received is damaged and incomplete. Did not receive pillow and the mattress condition is something I cant even explain. What kind of quality is this. @b2bsheelafoam @mysleepwell

[ANUNAY SHRIVASTAVA @AnunayIN]

Do you have any updates? Its already 4 days now with no visibility or complaints. I had to delay my travel plans because of this mess.

[ANUNAY SHRIVASTAVA @AnunayIN]

@BlueDartCares @BlueDart_ what is this delivery status? Why are your customer service tram not available on Sundays? Which age and era are you still in?
My delivery is delayed by 2 days already and still no visibility on probable delivery. Status says “Network issues”.

[ANUNAY SHRIVASTAVA @AnunayIN]

@mysleepwell You are saying this from past 4 days, yet no communication or details shared. Just a generic response that you prioritised. You have not even acknowledged my emails yet to your support email ID.

[ANUNAY SHRIVASTAVA @AnunayIN]

@jagograhakjago please look into the issue. Order is delayed by 4 days already and brand is sharing no concrete information.

[ANUNAY SHRIVASTAVA @AnunayIN]

Worst service provider @mysleepwell no assistance provided for tracking the delivery. Order delayed by 2 days and still no visibility.
Complaint portal doesn’t allow registering a complaint. Worst experience and never recommending to any friends or family.

[ANUNAY SHRIVASTAVA @AnunayIN]

@mysleepwell Hi team, is there are update? Its been more than 72 hours now and still no clue when the order will be delivered. I had planned to travel after collecting the order but your delay is just creating a mess. I just have 2 days to receive the order now.Could you please share status?

[ANUNAY SHRIVASTAVA @AnunayIN]

@mysleepwell Stop sending the same automated response until and unless you have a concrete answer.
And train your team on how your tech stack works.
Asking to DM- when its a restricted account
Asking to email- when email was sent 3 days ago

[ANUNAY SHRIVASTAVA @AnunayIN]

@mysleepwell @mysleepwell worst support system by any brand ever. Change your CRM, its not working for you guys.

[ANUNAY SHRIVASTAVA @AnunayIN]

@mysleepwell Dont purchase from this brand. Better choose flomattress or wakefit or anyother but not these people.
Worst customer support service ever! They have zero understanding of their own business workflows. Their tech is entirely broken with website crashing for raising complaints.

[ANUNAY SHRIVASTAVA @AnunayIN]

@mysleepwell I have already sent email last Saturday, no response from
Your side

[ANUNAY SHRIVASTAVA @AnunayIN]

@BlueDartCares Yes received your automated response. Not a concrete answer yet

[ANUNAY SHRIVASTAVA @AnunayIN]

@mysleepwell It does not allow me to send you DM as its a restricted account.
Exactly what I am referring to, you yourself dont know your business workflows.

[ANUNAY SHRIVASTAVA @AnunayIN]

@NammaBESCOM powercut at 4 AM in Indranagar Halasuru! Please help restore