Anupam Shrivastav | Author

Author, The Micro-GCC Advantage | 30 yrs building, scaling & rescuing Global Capability Centres | Ex-CIO, Wipro, Fujitsu | IIM-A | Systems, Scale & Agentic Era

[Anupam Shrivastav | Author @AnupamShre]

In 1985, @TXInstruments shipped satellite gear on bullock carts in Bengaluru to connect to Dallas.
That single act of trust seeded a $64B industry.
For 40 years, the captive model was reserved for giants like @GoldmanSachs.
That exclusivity is over. 🧵👇 #GCC #IndiaTech

[Anupam Shrivastav | Author @AnupamShre]

4/4 The Strategic Shift

Stop viewing India as a discount labor pool. Treat it as the world’s deepest concentration of systems orchestrators.

When you measure orchestration over cost, operating leverage follows.

#GCC #PrivateEquity #TechLeadership

[Anupam Shrivastav | Author @AnupamShre]

India’s strategic advantage was never cheap labor.

It’s cognitive orchestration.

Why the legacy 500-seat BPO captive is dead, and how Micro-GCCs build compounding capability: 🧵👇

[Anupam Shrivastav | Author @AnupamShre]

3/4 AI-Augmented Pods

Adding 100 devs to solve an integration bottleneck is 2005 thinking.

Today, an autonomous pod of 15 senior engineers with custom AI workflows outpaces a 150-person vendor team—with near-zero governance drag.

[Anupam Shrivastav | Author @AnupamShre]

Are you underwriting a GCC's talent model on its job titles, or on how much of its own workforce it's actually converting into AI-capable talent?

Source: Indian GCCs turn to AI upskilling, reskilling in bid to be 'future-proof' https://t.co/FgrzVhnGxi

[Anupam Shrivastav | Author @AnupamShre]

India's GCCs are reversing the old playbook: pulling back from external hiring, reskilling internally instead. 55% of routine GCC work is already AI-exposed; ~60% of the workforce needs reskilling by 2030 — that's a valuation signal, not just an HR one.

[Anupam Shrivastav | Author @AnupamShre]

Closing question: Which is the better leading indicator for senior GCC leadership demand — new-logo entries, or expansions of already-mature centers?
@LalSr @Emerson_News #Emerson #GCC
Source: https://t.co/GZCIv97Dy0

[Anupam Shrivastav | Author @AnupamShre]

Emerson just expanded an existing Bengaluru R&D center 50% for AI-enabled test engineering — not a new logo, a mature center getting a bigger mandate.

Only 5% of India's GCCs are at that "Transformation Hub" stage.

That's the leadership-demand signal to watch.

[Anupam Shrivastav | Author @AnupamShre]

Closing question: Are you tracking GCC location decisions as an infrastructure/real-estate signal, or only as a talent one?

@Starbucks #Starbucks #GCC

Sources: https://t.co/5RkkR3iBiC
and https://t.co/NQIdD4bPqd

[Anupam Shrivastav | Author @AnupamShre]

Starbucks picked Chennai for its first India GCC (800 jobs) — inside Tamil Nadu's new corridor program built to attract exactly this.

GCCs already drive 55% of Chennai's office leasing. Site selection is now a real-estate signal, not just a talent one.

[Anupam Shrivastav | Author @AnupamShre]

Closing question: If you're evaluating a GCC-linked asset, are you diligencing headcount — or mandate depth?
@fuelcycleinc #GCC #fuelcycleinc
Source: https://t.co/zgCSVd1mMn

[Anupam Shrivastav | Author @AnupamShre]

A 50-person Mumbai GCC just got a mandate to own global product development, not just support it (Fuel Cycle).

For PE diligence on GCC assets: headcount is a vanity metric.

Mandate depth is what sets the price.

[Anupam Shrivastav | Author @AnupamShre]

4/4 Architectural Density

Ditch the 500-head junior developer count.

Track the % of core platforms, mission-critical IP, and Tier-1 systems architected end-to-end by local anchors.

Measure autonomy, not commodity labor.

#GCC #PrivateEquity

[Anupam Shrivastav | Author @AnupamShre]

3/4 Decision Autonomy Index

What % of technical and budget decisions are resolved locally vs. escalated to HQ?

When 90% of choices require HQ sign-off, you pay a steep escalation tax. Mature centers maintain 70%+ local decision rights.

[Anupam Shrivastav | Author @AnupamShre]

2/4 Trust-Velocity Score

How many days from an India architectural proposal to HQ greenlight?

In stagnant captives, ideas sit in committees for 60 days. In high-trust Micro-GCCs, the loop is under 5 days. Decision speed mirrors trust.

[Anupam Shrivastav | Author @AnupamShre]

1/4 The OpEx Multiplier (Target: 3x–5x)

Stop tracking cost-per-seat; track enterprise value unlocked.

If an engineering pod costs $2M annually but protects $10M in ARR or margin recovery, your multiplier is 5x. That is true operating leverage.

[Anupam Shrivastav | Author @AnupamShre]

If your board measures your India GCC by "cost-per-seat," you are managing an overhead liability, not a strategic asset.

Labor arbitrage is linear. Compounding capability is exponential.

The 4 metrics for a mature GCC Board & CFO dashboard: 🧵👇

[Anupam Shrivastav | Author @AnupamShre]

5/5 Step 5: The Irreplaceability Condition

Consolidate 2–3 strategic domains entirely in the center. Target a 3x–5x OpEx Multiplier in 36 months.

When you fix governance, compounding value follows.

#GCC #PrivateEquity #TechLeadership

[Anupam Shrivastav | Author @AnupamShre]

A Global Capability Center does not fail overnight. It fails in installments.

When a captive lags, boards mistake delivery symptoms for the disease.

Why distressed GCCs relapse, and how to execute a 5-Step Rescue Sequence: 🧵👇

[Anupam Shrivastav | Author @AnupamShre]

4/5 Step 4: Decision Authority Transfer

Shift from monitoring hours to business outcomes.

Grant defined local budget authority and give captive leadership a seat in global enterprise roadmap planning.