@RailwaySeva Thank you Nitesh (from IRCTC) for getting in touch with me and assuring that the refund will be processed, and offering complimentary services for 2 passengers on the next visit!
Appreciate the effort made by @RailwaySeva.
Requesting for attention and action from @IRCTCofficial@irctc_app@irctclounge as I and my family had a terrible experience in midnight at the Executive Lounge on Platform 16 at New Delhi Railway station.
Complete incident may be read in the blog below:
https://t.co/J4k9GGm8tW