Aparna Imam

[Aparna Imam @AparnaImam]

@IndusIndNippon When it comes to "marketing" there is no respite from your team whether it be a policy for an individual or company but when it comes to customer service it requires a volley of emails and reminders and running from pillar to post? Is two months without feedback, ok????

[Aparna Imam @AparnaImam]

@Elonupdate88 16

[Aparna Imam @AparnaImam]

@Matt_Pinner 49

[Aparna Imam @AparnaImam]

@IndusIndNippon The registered email and contact details are with you already. Noone has contacted me yet. [email protected] has been copied on the emails written. Still zero response or action taken

[Aparna Imam @AparnaImam]

@IndusIndNippon
Our company OCL LEATHER COMPONENTS PRIVATE LTD took a pension policy in 2022 - Policy Number 54107110. For the last two months we are writing to your customer service team to close this policy and send us confirmation of same. What is taking so long????

[Aparna Imam @AparnaImam]

@IndusIndNippon When it comes to "marketing" there is no respite from your team whether it be a policy for an individual or company but when it comes to customer service it requires a volley of emails and reminders and running from pillar to post? Is two months without feedback, ok????

[Aparna Imam @AparnaImam]

@LICIndiaPolicy Can somebody explain to me why the website is only showing in Hindi and language does not change to English inspire of me trying over and over again

[Aparna Imam @AparnaImam]

@LICIndiaForever https://t.co/tPI5fYUVip has been down for many days. I've been trying to make payment towards my policy and I am at the end of my one month's grace time. When will the portal be back online?????? I will not pay a late fee!

[Aparna Imam @AparnaImam]

@LICIndiaForever @bharat4483 The portal has been down for many days now. I will not pay late fees for my policies even if I had one month's grace period

[Aparna Imam @AparnaImam]

@abhealthin And now the patient has to wait 8 hours for your team to settle the hospital bill? It was sent at 2pm. Now it's 9pm. And Donna Imam is still waiting for the settlement to be approved. Once again there is zero empathy or urgency to get things done and the policy holder must suffer

[Aparna Imam @AparnaImam]

@abhealthin Policy GHI-HB-22-2000790-003 Claim 1212385123616. Get into the details on the harassment & stress you have meted out to the policy holder, her sister and parents. MS is auto immune made worse by stress. Your callusness in sending generic emails using words like "DENIED" is not ok

[Aparna Imam @AparnaImam]

@abhealthin @manuimam You have caused mental distress by first denying a claim on email from an email address which cannot be replied to. Add insult to injury- your person who visited the hospital should have been tasked with collecting paperwork instead of being an ambulance chaser

[Aparna Imam @AparnaImam]

@abhealthin @manuimam The way this case has been handled is appalling. You market your policies extensively, get customers to sign up and pay and then you hide behind a phone call when people are in hospital??? Bangalore city is 740 square kilometers. Get off your computers and phones and go on site.

[Aparna Imam @AparnaImam]

@mjgleadership
Crutches included?!!