Apurba Pandey

[Apurba Pandey @Apurba99]

@DTDCIndia My shipment is delayed for more than a week and still not a single call or update from your side. This is a horrific incident and customer care.

[Aditya Pandey @AdityaP0911]

@amazon @amazonIN @BajajElectrical @bajajindia
Recently bought a bajaj cooler from Amazon with 10 days replacement policy and received a defective product. Raised an issue with Bajaj and they canceled the issue ticket. Called Amazon for replacement and they denied any help.

[QuantumComputingIndia @Q_C_I]

🚀 Ready for a quantum leap? Introducing the #Quantum30 Challenge! A 30-day journey into the fascinating world of quantum computing. Whether you're a beginner or a seasoned enthusiast, this challenge is for you. #QuantumComputing #LearningChallenge

[GeeksforGeeks | Learn to Code @geeksforgeeks]

🇺🇲 : He works so hard, he deserves a raise

🇮🇳 : Bohot kaam karta hai, isko aur kaam do

[Apurba Pandey @Apurba99]

@AmazonHelp No wonder you guys a disastrous system for customer management.

[Apurba Pandey @Apurba99]

@amazonIN Your customer service agents are disconnecting the call on the request to connect to the escalation team. #fraud

[Apurba Pandey @Apurba99]

@AmazonHelp Can you arrange a call ? Or your social media team doesn't have access over phone calls as well?

[Apurba Pandey @Apurba99]

@AmazonHelp Can you please let me know how can I escalate this scenario to the highest level posible?

[Apurba Pandey @Apurba99]

@AmazonHelp I have no patience to explain the same problem to the 15th person. If you guys don't have a case history you guys are disaster in terms of a customer service management.

[Apurba Pandey @Apurba99]

@amazonIN I am sorry to say but you have an inefficient costomer service team with you, which can't handle a single request. For you it might be just a number of accuracy of success but the one you failed to achieve might mean a lot for someone else. #fraud #failedtodeliver

[Apurba Pandey @Apurba99]

@AmazonHelp I am sorry to say but you have such an inefficient system that can't handle one problem. There are no way to escalate it upto higher level as well so that I can get a solution.

[Apurba Pandey @Apurba99]

@amazonIN Please train your representatives not to make false promises if it can't be fulfilled. People makes plan based on their words. #misleading #fraudAmazonIndia

[Apurba Pandey @Apurba99]

@AmazonHelp If it is a new representative , i would have to explain him the entire situation again.

[Apurba Pandey @Apurba99]

@AmazonHelp He asked for 2 mins, and I got into a call, when I tried to got into the chat with him again the chat window was permanently closed.

[Apurba Pandey @Apurba99]

@AmazonHelp This representative also left without resolving the issue. I don't want to name the representatives on a public forum. But this is a disastrous customer service from such a huge organisation and definitely not expected.

[Apurba Pandey @Apurba99]

@AmazonHelp I was provided with 2 option, one normal delivery - 30th April to 2 May, faster delivery with 100 bucks extra, 28th April - 2 May. I selected the faster option. And later it was promised by your representative to be delivered by 1st May as it was urgent for me.

[Apurba Pandey @Apurba99]

@AmazonHelp All I am asking, is if the delivery is a third party and not in your hand, why was an option for faster delivery kept over there, and even if it is not possible, why your representative made a false promise to me.

[Apurba Pandey @Apurba99]

@AmazonHelp This time I wanted to check with the supervisor expecting him to resolve my problem and not to my surprise he was the rudest of them all and he asked me to go to any medium but the promise will not be fulfilled. He refused to even write down the whole scenario.

[Apurba Pandey @Apurba99]

@AmazonHelp Secondly, I raised this concern to a customer representative couple of days back and he promised that the item will be delivered on 1st of May. Today I checked again and it was said that it will not be delivered on 1st May.

[Apurba Pandey @Apurba99]

@AmazonHelp I have bought an item with some extra payment for faster delivery. Firstly, Even though the delivery was not controlled by Amazon, I was given and option to pay for father delivery. As i needed the item to be delivered by 1st May, I chose to pay extra bucks.