Arica J

Entrepreneur Lifestyle. Writer. Business Strategiest. Free Thinker.
IG: @aricajenterprises

[Arica J @AricaJPro]

@MetroByTMobile @FCC

[Arica J @AricaJPro]

@FCC I would like to file a formal complaint against
@MetroByTMobile for withholding refunds and stealing from their customers. How can I go about making a formal complaint against this company? If they are doing this to me, I assure you, they are doing it to other customers.

[Arica J @AricaJPro]

@MetroByTMobile It's misinformation on top of misinformation. A different procedure and reason every time I call to get MY money back that YALL messed up on!! The ppl in customer service don't know which department to send me to?!? Just ridiculous. I cant trust anything yall say, unfortunately.

[Arica J @AricaJPro]

@FCC

[Arica J @AricaJPro]

@MetroByTMobile if you all want to ask me a question, send me a DM. I have been dealing with your customer service for 6 weeks now and it's still problems. Yall should be proactive in reaching out to your customers not vice versa. ESPECIALLY when you all are at fault!

[Arica J @AricaJPro]

@MetroByTMobile The unfortunate truth is I have gotten a different story about my refund every time I call. Like I said just yesterday, yall will tell your customers anything. The lady today didn't even give me a case ID like yesterday so who knows what's really going on.

[Arica J @AricaJPro]

@FCC I think an investigation is warranted. How many customers are having their money stolen by @MetroByTMobile ? Intentionally giving customers incorrect info? Telling them it's one process when it's really another. Telling lies so they never have to pay! Investigate please!

[Arica J @AricaJPro]

So today @MetroByTMobile closed my refund case without sending me my refund. I have never seen a large company treat its customers like this!!! It is ASTONISHING. @MetroByTMobile is STEALING FROM ITS CUSTOMERS!!! @FCC

[Arica J @AricaJPro]

@MetroByTMobile And if I hadn't called to today, yall would've never processed the refund (if yall actually did). The person today said she didnt see a note to process a refund. The ppl in yall call centers lie to customers. The person told me they processed the refund when I called 9/6. Lie.

[Arica J @AricaJPro]

@MetroByTMobile WORSE CUSTOMER SERVICE EVER!!!! How are yall going to make the mistake and then make the customer suffer!?!?! Do better @MetroByTMobile

[Arica J @AricaJPro]

@MetroByTMobile We can chat. When are you all going to refund my money from the incorrect phone that YALL sent to me from an emergency online order I made at the beginning of August? Yall received the phone 8/30. And when I called today, there wasn't even a note to process said refund.

[Arica J @AricaJPro]

@MetroByTMobile Another lie told. SMH.

[Arica J @AricaJPro]

@MetroByTMobile I don't believe yall will turn it around or get it worked out. I have been dealing with this issue for about 2 months now and I have been lied to over and over again. I prefer not to be lied to any longer.

[Arica J @AricaJPro]

@MetroByTMobile You all have the WORST customer service and processing I have EVER experienced. And yes that is worse than Sprint in the 2000's. I have been trying to get my little money back from YOUR MISTAKE and I continually get told the incorrect info over and over again.

[Arica J @AricaJPro]

@MetroByTMobile To be clear, I will be leaving yall to go to @Verizon I will NEVER recommend you all as a service provider and whenever I get my money back from yall, that I had to keep calling about, that yall weren't even going to process, I'm out.

[Arica J @AricaJPro]

@MetroByTMobile You all STEAL from your customers and that is so wrong. Yall are a MEGA tech company and you would steal from your customers who are only with you because clearly we cannot afford better. I guess, you get what you pay for.

[Arica J @AricaJPro]

@drboycewatkins1 We don't talk about it as much, because, at this moment, we understand we need to attack the root of the problem (YT supremacy, oppressive laws that eradicate the truth, YT Domestic Terrorism, ppl financially supporting & profiting from Blk death), & not the symptoms (rap music).

[DeVon Franklin @DeVonFranklin]

Be careful when you blame God because you are bothered. God is saying, you don’t understand what I just allowed you to go through is actually setting you up for the very thing you’ve been praying for. #ONEOFONE

[Ida Bae Wells @nhannahjones]

Racism/white fears of Black people is also a big part of why we can't pass gun control. We must acknowledge this.