@TeamYouTube Thanks, I tried the Creator Support page but didn't have the Chat Now option as I'm not part of the You Tube Partner Programme. The suggested alternative was to send Feedback which I've done, but not had a reply.
@TeamYouTube Thanks for replying, I did get the banner telling me to claim the award with the redemption code, but the code was missing. I tried Creator Support but couldn't find where to contact them.