rmfpdltm

[rmfpdltm @ArmyG20817799]

Dear @lufthansa
Could you please look into my case? Feedback ID 36283347
It involves a missing cello worth a fortune and both the airline and airport have no answers

[rmfpdltm @ArmyG20817799]

@lufthansa My cello has been in the BER Airport since Sept 8th. AeroGround people won’t let me in to pick it up and tells me to wait weeks or months for it to be delivered to my house. Please look into this!!

[rmfpdltm @ArmyG20817799]

@lufthansa Your partner luggage service company “AeroGround” yelled at me and stopped me to get my lost instrument in person at the Airport. I am jobless without my cello. They don’t answer their calls or emails.

[rmfpdltm @ArmyG20817799]

#AeroGround, @lufthansa @Lufthansa_DE @berlinairport
Don’t know where to start.
Went to the BER Airport myself to pick up my lost luggage. Told them I have rights to claim my own stuff, him: “Yes, please! Go ahead and call the police!!” And hangs up.
Really, bravo