@IndiGo6E , your hand luggage weight rules are not transparent, bordering on extortion. You allow two pieces ( backpack and carryon) but show 7kg limit for one piece. There is nothing about total weight. We have never been charged for a backpack except today.
@HyattConcierge I did not receive a bill for my stay last week. I have called in twice, and each time I get transferred 3 times. Your chat agent is not responding
How hard does this have to be?