@snapchatsupport@snapchatsupport Wow, what a useless support system.
You people clearly have no interest in fixing your own app’s bugs
I’ve already replied to your so-called support email with full documents still no action
If this is how you treat real users, then your platform seriously needs
@snapchatsupport@Anil87581284540@snapchatsupport What’s the point of support if you can’t fix a simple bug?
I’m clearly NOT under 18 — how many times do I need
I’ve sent all my government documents.
If that’s not enough, then what else do you expect from a user
Fix your system instead of ignoring genuine users
If @snapchatsupport doesn’t allow users under 18 to change their birth year, then why does the system even let it happen? Either block the change from the beginning. But now, when I’m asking for help, willing to verify my real age with passport answer is: “Sorry, we can’t help.”
@snapchatsupport
I’m honestly disappointed with how Snapchat handles such situations. I’ve been using Snapchat for over 5 years now, with a Snapscore of 1.1 million+ and a community of 40,000+ followers. One small mistake under 18 —and now I’ve lost access to features I’ve been
@snapchatsupport Hi Team,
Thanks for replying. I accidentally entered the wrong birth year . Because of that, I’m marked as under 18, but I’m actually over 18.
I have over 40,000 followers and I’m unable to access public profile I’m to my passport or valid ID for age verification.
Arunjaat01
@snapchatsupport I accidentally entered the wrong birth year on my account. I’m 18+ and willing to verify with ID. I have 40,000+ followers and don’t want to lose access to public features. Please help.
Case #262075794