Aryan Chaudhary

Tech and Fitness | SWE-II @Myntra | Ex- @NammaYatri🛺, @juspay

[Aryan Chaudhary @AryannnC]

Career Update: joined @Myntra as a Software Engineer✨

[Aryan Chaudhary @AryannnC]

@cromaretail

[Aryan Chaudhary @AryannnC]

@cromaretail
Croma 7kg washing machine under warranty not working. Complaint raised 20 July, still unresolved after 1 month despite repeated follow-ups. Technician keeps closing tickets without resolving the issue, while support keeps creating new tickets. Extremely poor service

[Aryan Chaudhary @AryannnC]

@cromaretail @cromaretail any update?

[Aryan Chaudhary @AryannnC]

@cromaretail @cromaretail any update?

[Aryan Chaudhary @AryannnC]

@cromaretail Do i still have to wait for an update? Till when do i have to keep following up for the issue to get resolved?

[Aryan Chaudhary @AryannnC]

@akshaymarch7 @Livpure_India Having a similar experience with @cromaretail , have been chasing them since weeks

[Aryan Chaudhary @AryannnC]

@cromaretail No one has followed up or called. Still waiting. This has been going on since 20th of July.

[Aryan Chaudhary @AryannnC]

@cromaretail @cromaretail any update?

[Aryan Chaudhary @AryannnC]

@cromaretail Any update?

[Aryan Chaudhary @AryannnC]

@cromaretail @cromaretail any update?

[Aryan Chaudhary @AryannnC]

@cromaretail Do you have any update?

[Aryan Chaudhary @AryannnC]

@shunyayogi @cromaretail It has been 50 days of me chasing them for service. At this point, I’m not sure if they even have the capacity to handle basic warranty service, let alone an extended warranty. Their service is extremely disappointing.

[Aryan Chaudhary @AryannnC]

@cromaretail @ashfaque761 Facing the same issue with them since the last 50 days

[Aryan Chaudhary @AryannnC]

@TusharS70280844 @cromaretail Its 50 days of chasing for me. Good luck! :)

[Aryan Chaudhary @AryannnC]

@cromaretail Please check with your internal team before closing issues. The issue is not resolved and it has been more than 50 days now.

[Aryan Chaudhary @AryannnC]

@cromaretail Not sure how you guys concluded that the issue is resolved without any confirmation from me. The washing machine is still not working and has even started having smoke come out of it. How can you mark this complaint as resolved without verifying the issue with the customer?

[Aryan Chaudhary @AryannnC]

@cromaretail Is this a joke? I’ve been sharing regular updates. The technician visited again and confirmed that 2 more parts need replacement, after the motor, capacitor & motherboard were already replaced. He clearly recommended that I request a replacement washing machine. Please check

[Aryan Chaudhary @AryannnC]

@cromaretail There’s still no update. Please help get this resolved at the earliest. I really don’t want this issue to stretch on for another month.

[Aryan Chaudhary @AryannnC]

@cromaretail Please provide an update. Instead of another repair, I request a replacement washing machine. It’s been 40 days, with 5 technician visits and 3 parts replaced, yet it still doesn’t work and needs further repair. A replacement would resolve this instead of more follow-ups.

[Aryan Chaudhary @AryannnC]

@cromaretail Technician came again today, 2 more parts are to be replaced. Please facilitate a replacement. It has been more than month with regular follow ups now

[Aryan Chaudhary @AryannnC]

@cromaretail Technician visited today and replaced the motor.

New issue after his visit - The machine fills with water while simultaneously draining it and cannot complete a wash cycle.

After a month of repeated repairs, @cromaretail, please replace the machine instead of another repair