Ashin Roy

[Ashin Roy @AshinRoyPV]

@MyiStoreSA @MyiStoreSA , I have approached iStore for servicing my apple watch 7 battery, and came to know that the watch and other products(excluding iPhones and Macbook) cannot be serviced in South Africa.

[Ashin Roy @AshinRoyPV]

Additionally the serial number in the @amazon invoice is not exactly matching the with product serial number.

[Ashin Roy @AshinRoyPV]

@amazon, this is a grievance post.
I have ordered an ipad through you. Although your shipping box is in great shape and intact, while opening the package, we received one seal broken ipad box. @Apple your box can still be opened with one open seal! Who is responsible for this ??

[Ashin Roy @AshinRoyPV]

@AmazonHelp Not interested in you chat handle anymore, you guys just deleted the conversation for your purposes, do it here for public reference. Although no personal information shared

[Ashin Roy @AshinRoyPV]

Continued … It is really feeling worse that you guys deleted the conversation from the chat head in your app. Luckily I took screenshots for future reference

[Ashin Roy @AshinRoyPV]

Continued

[Ashin Roy @AshinRoyPV]

@AmazonHelp Yes, we did within 30 mins of the product delivery. And they said the same this you said to report to apple support. And i have already pasted the proof in here

[Ashin Roy @AshinRoyPV]

@AmazonHelp This is apple’s response of this case.

[Ashin Roy @AshinRoyPV]

@AmazonHelp @AmazonHelp I need a resolution for my case, you guys asked me to contact apple suppor I did and pasted it here in the handle already. Please don’t send me back your default response.

[Ashin Roy @AshinRoyPV]

@AmazonHelp @amazon @AmazonHelp , please find the response from Apple support,

[Ashin Roy @AshinRoyPV]

@AmazonHelp I have asked apple only. Please don’t give junk replies

[Ashin Roy @AshinRoyPV]

@AmazonHelp @Apple @amazon @AppleSupport , please help here

[Ashin Roy @AshinRoyPV]

@AmazonHelp @Apple, need the reply from your team, I dont find a thread or link to contact support in this case. @amazon just left it for customer to suffer and follow up, as they delivered an open package, but they are not responsible for anything that went wrong by them or the seller.

[Ashin Roy @AshinRoyPV]

@AmazonHelp May I know what action is been taken, I have not been contacted yet by anyone from Amazon, neither a replacement product ordered.
We haven’t started up the product yet. Awaiting feedback.

[Ashin Roy @AshinRoyPV]

@AmazonHelp @amazon, I am not sure what @Apple is going to reply, but for sure it is the sellers responsibility to ensure customer is been sent a intact product with the seal in place for such an expensive product . If this your process gap, this needs to be corrected.

[Ashin Roy @AshinRoyPV]

@AmazonHelp @Apple would like to hear from you aswell

[Ashin Roy @AshinRoyPV]

@AmazonHelp @Apple expecting your feedback here.

[Ashin Roy @AshinRoyPV]

@ahsonpasha @qatarairways What’s happening @qatarairways, my brother got an open baggage today on his flight from COK to JHB