@SouthwestAir I’ve been in contact with them and they said they shipped both bags to us and they only shipped one and it doesn’t seem like anyone knows where the 2nd one is.
@SouthwestAir how can you cancel a flight b/c there’s no crew and then not give everyone their bags back…When the plane isn’t going anywhere and there’s no flights to the destination? Then try to make us wait in a “6 hour” line to request our bags back.
Am I not mistaken that if your bag is checked and you are not on the plane that the plane will not take off due to safety reasons? But now they’re willing to fly the bags to a location no one can get to instead of returning them? @SouthwestAir
Would it not be easier to release the bags since you HAVE NO IDEA when they’ll leave the airport to go to the original location? Meaning no travelers are able to leave either? @SouthwestAir
Waited 3 hours in line to file our report. Bags are still at my current location and they have no idea when they’ll be flying the bags to our would-be location. @SouthwestAir you need to fix the system.