AshleyHomeStore Help

The Ashley Furniture HomeStore® Customer Service Line - we're here to help!

Our community manager is actively listening between the hours of 9-5pm EST.

[AshleyHomeStore Help @AshleyHomeHelp]

We're here to assist you on your journey to building your dream home. Please share your customer service questions with @AshleyHomeHelp.

[AshleyHomeStore Help @AshleyHomeHelp]

@AlexPhilSinger Hello! I'm sorry to hear about the experience your father had with the mattresses. Could you send us a DM with the purchaser's name, store location, and purchaser's contact number, so we can look into this for you? You can also e-mail us at [email protected].

[AshleyHomeStore Help @AshleyHomeHelp]

@Antanith Hello! I'm sorry for the issues you are experiencing with our website. Please send us an DM with the purchaser's name, contact number, and store location so we can further assist you. Thank you, Brian

[AshleyHomeStore Help @AshleyHomeHelp]

@iiWolfo Hello! We are currently experiencing a backlog of customer submissions, so I really appreciate your patience. Please reach out via direct message so we can figure out the best way to help address your concerns.

[AshleyHomeStore Help @AshleyHomeHelp]

@nhgal29 We are currently experiencing a backlog of customer submissions, so I really appreciate your patience. Please reach out via direct message so we can figure out the best way to help address your concerns.

[AshleyHomeStore Help @AshleyHomeHelp]

@emilyneu25 I’m sorry about the delay, but I would like to help you address your concerns. Again, I appreciate your patience as we’ve been addressing a backlog of customer feedback. Please send us a direct message, so we can find the best solution.

[AshleyHomeStore Help @AshleyHomeHelp]

@Desiree15009740 I’m sorry about the delay, but I would like to help you address your concerns. Again, I appreciate your patience as we’ve been addressing a backlog of customer feedback. Please send us a direct message, so we can find the best solution.

[AshleyHomeStore Help @AshleyHomeHelp]

@JCalabrese1 I’m sorry about the delay, but I would like to help you address your concerns. Again, I appreciate your patience as we’ve been addressing a backlog of customer feedback. Please send us a direct message, so we can find the best solution.

[AshleyHomeStore Help @AshleyHomeHelp]

@ZannueTV Hello! I'm sorry for the delayed response and the difficulties with the website. If you are still experiencing these issues, please send us a DM. We would love to assist you further. Thank you, Brian

[AshleyHomeStore Help @AshleyHomeHelp]

@jaypanduh Hello! I'm sorry to hear about the issues you've had with your furniture. Please send us a DM with the purchasers' name, phone number, and store location, so we can further assist you. Thank you, Brian

[AshleyHomeStore Help @AshleyHomeHelp]

@TheBrowBroad Hi , we are very sorry to hear about your unpleasant experience. Please direct message us the purchasers name and contact number if you are still in need of assistance. Thanks!

[AshleyHomeStore Help @AshleyHomeHelp]

@its_mjo Good Afternoon,
I apologize for the delay. Please let me know if you still need assistance with your order.
Thank you,
Beth

[AshleyHomeStore Help @AshleyHomeHelp]

@marcezy69 Hi! I have escalated this to our management team. I apologize for the error and will work to get this resolved. Thank you, Stacy

[AshleyHomeStore Help @AshleyHomeHelp]

@specialk3483 Hi Katie, I apologize for the delay. Please send me a DM with the purchasers name, contact number and store location so that I may have a representative reach out to you about this.
Thank you,
Stacy

[AshleyHomeStore Help @AshleyHomeHelp]

@marcezy69 HI,
I have partnered with our home delivery team department to get your item picked up. Please let me know if someone does not contact you within 24 hours.
Thank you,
Stacy

[AshleyHomeStore Help @AshleyHomeHelp]

@marcezy69 Hi! Unfortunately I am not able to locate your order. Can you please provide the purchasers name, contact number and store location that you purchased from. Thank you, Stacy

[AshleyHomeStore Help @AshleyHomeHelp]

@marcezy69 Can you provide me with the online order information? If purchased in store, please provide the customers name, contact number, and store location.

[AshleyHomeStore Help @AshleyHomeHelp]

@al_swank Hi! I have responded to your DM. I look forward to assisting you with this. Thank you, Stacy

[AshleyHomeStore Help @AshleyHomeHelp]

@76DasAbhijit HI, Thank you for reaching out to us! I am looking into your order now and will DM with more information. Thank you, Stacy

[AshleyHomeStore Help @AshleyHomeHelp]

@iSoar4031 Hi, Thank you for reaching out to us! I have sent this information in to our escalations team for further review.
Thank you,
Beth