An inconvenient truth: 93% of CX initiatives are failing due to a lack of execution. Journey mapping must be tied to operational changes. Let's focus on the entire customer journey and examine post-sale stages of customer engagement to disrupt the CX game. #CXdisruption#CX
#leadershiptip#mondaymotivation Seeing your team become more autonomous everyday - is hugely rewarding, and also a mile marker along your journey as a leader 😊 https://t.co/t9gDzypK5s
Sharing personal experience yet again:
Taking the time to frame (understand + Articulate simply) the problem - and then creating a strong data based narrative with agile (not grand) actionable recommendation(s) is the journey that drives Data-based decis…https://t.co/mUzThgSF1L
#leadershiptip based on learnings these past few weeks
#Leadership is the #courage to both persevere and take action (inspite of uncertainty...)
To paraphrase President Kennedy:
"While there is always a risk to a course of inaction, there is also risk…https://t.co/MGzoSkbCZW
Disappointed that the product I endorse whole heartedly on engineering and sound design journey to my circle of colleagues and friends, turned out not as resilient and missed the mark on material quality on earcups (under a year of use on my nc-700s). 😞 #fail#Cx#px#Bose
It is now July- and I have not heard back from my online training provider of choice @MSIcertified - I will keep retreating the post and amplifying my voice until they hear
Day 1 over without a single response from @msicertified - a warning for those of us who believe online institutions are responsive to complaints #EpicFail
@MSIcertified I just logged in and realized you have expired the 3 courses that I paid for and didn't redeem. No reminders were ever sent and I am hoping you can reinstate to honour your Alumnus (please help!)
Day 1 over without a single response from @msicertified - a warning for those of us who believe online institutions are responsive to complaints #EpicFail
@ShawInfo@redcrosscanada The gesture is great. However, the depiction of the map of India is incorrect. Supporting a charitable cause should not equate to getting into a geopolitics of a sovereign nation. You could replace the map with a flag if your creative team is unable to correct the visual.
@MSIcertified I just logged in and realized you have expired the 3 courses that I paid for and didn't redeem. No reminders were ever sent and I am hoping you can reinstate to honour your Alumnus (please help!)
Good reference read to how to create strong customer centricity in an organization by employee experience enablement. #ex + #cx = #Cex https://t.co/52vrBjP2mn
India’s sovereignty cannot be compromised. External forces can be spectators but not participants. Indians know India and should decide for India. Let's remain united as a nation: Sachin Tendulkar
(File photo)
Based on what I've learned through a diversity of experiences.... humility, belief, and #innovation are best friends... And everyone involved deserves full credit for their role.
#leadership#tipoftheweek
#leadershiptip based on learnings these past few weeks
#Leadership is the #courage to both persevere and take action (inspite of uncertainty...)
To paraphrase President Kennedy:
"While there is always a risk to a course of inaction, there is also risk…https://t.co/MGzoSkbCZW
We worked with @n0thing, @stunna and @MosesGG to build these custom 10th Gen powered PCs and you can win one!
Enter for your chance to win:
https://t.co/VFuFzeiPZ2
(US & CAN Eligible, excl. Quebec)