Ashwin Maheshwari

Product | IIT Bombay’24

[Giorgia Meloni @GiorgiaMeloni]

Thank you for the gift

[Shubham Sharma @HappyyPablo]

open sourcing Marlin-2B 🐟
a tiny VLM to extract structured information from videos

Marlin is finetuned for two questions devs want to ask in their videos: what is happening, and when?

Best open model in its weight class, competitive with Gemini-2.5-flash at only 2B params 🧵

[Ashwin Maheshwari @Ashwin1141]

@Swiggy @SwiggyCares @instamart_it @harshamjty @raghav_chadha @RahulGandhi @jagograhakjago
Whats more frustrating to see is what they reply without getting in touch at least over a call. Taking judgment based on photos uploaded. What are they AI bot?

[Ashwin Maheshwari @Ashwin1141]

I have ordered today harddisk work 14k from @instamart_it . What i received was a powerbank worth 1k inside the box.

And what resolution @Swiggy give is to wait for another 6 hours to reply, that too on email

[Ashwin Maheshwari @Ashwin1141]

@Swiggy https://t.co/q2qStQX8Mv

[Ashwin Maheshwari @Ashwin1141]

I have ordered today harddisk work 14k from @instamart_it . What i received was a powerbank worth 1k inside the box.

And what resolution @Swiggy give is to wait for another 6 hours to reply, that too on email

[Ashwin Maheshwari @Ashwin1141]

In continuation,
@Swiggy @instamart_it @SwiggyCares @Swiggycaresnot

The problem is not only for a loss of 15k, but lack of seriousness of issue and pathetic customer service provided by Swiggy.

@jagograhakjago @SEBI_India @NSEIndia @BSEIndia and dear investor - FYI

[Ashwin Maheshwari @Ashwin1141]

In continuation,
@Swiggy @instamart_it @SwiggyCares @Swiggycaresnot

Along with me not using Swiggy Platform, I will also make sure that, none of my friends or colleagues use this, at least not for high AOV items, the incident happened with me is a prime example for not to use.

[Ashwin Maheshwari @Ashwin1141]

In continuation @Swiggy @SwiggyCares @instamart_it @WeAreSwiggy @swiggydontcares

I will not use swiggy or its any of the service, right from now. Last 5 hours (2.5-3 hrs on call) has been very frustrating. Please block my swiggy hdfc card as well.

[Ashwin Maheshwari @Ashwin1141]

Hi @Swiggy @SwiggyCares , after multiple times reaching to customer support and even escalating here I give up.

As a loyal Swiggy customer, i had always chose Swiggy platform over other, and i understand this not be swiggy’s mistake but rather delivery agent or store’s mistake

[Ashwin Maheshwari @Ashwin1141]

@Swiggy @SwiggyCares @instamart_it
The call has been forcefully disconnected even after explicitely denying for it, by agent named Saif claimed to be Sr. Supervisor. I have not received any of the resolution as of now, it has been two hours of order and none at the swiggy helped

[Ashwin Maheshwari @Ashwin1141]

Have been on call with 3-4 agents for more than 100 minutes. Still
1. No resolution taken yet
2. None of the agent called and checked with delivery partner or dark store
3. Every agent claim to be supervisor and highest authority
@Swiggy @instamart_it @harshamjty @raghav_chadha

[Ashwin Maheshwari @Ashwin1141]

Reordered this from @letsblinkit
Small touchpoint gives you trust - OTPs for high AOV order. https://t.co/ns2M1pju9s

[Ashwin Maheshwari @Ashwin1141]

Agents involved till now -
1. Vartika
2. Vambi
3. Saif

They all claiming to be Sr. Supervisor, at some point (I have all call recording proofs)

[Ashwin Maheshwari @Ashwin1141]

No resolution getting provided by the any support of @Swiggy @instamart_it @harshamjty, they are connecting one agent after another and saying that team will reach out in 6 hrs. Just for the sake of replying, Swiggy has replied

@RaghavChadhaOfc @raghav_chadha @jagograhakjago

[Ashwin Maheshwari @Ashwin1141]

^^ @harshamjty

[Ashwin Maheshwari @Ashwin1141]

@SanDisk this is what we are receiving while we order from instamart

[Ashwin Maheshwari @Ashwin1141]

@jagograhakjago @raghav_chadha See what support we are getting in name of 10 min delivery.

Order delivered in 6 min
Fraud ticket to be resoloved 6 hours

[Ashwin Maheshwari @Ashwin1141]

I have been in contact with one of the Swiggy agent on call, have been recording it completely.
1. She is failing to take any action here
2. She is not connecting with sr. executive
3. She is not even taking any action, not even contacted with delivery partner or store

[Ashwin Maheshwari @Ashwin1141]

Order Id- 227674216935367

@instamart_it what i have also heard back from agent that she can’t take any action and senior cna only reach out in next 6 hours.

I came in my hometown with an immediate usecase of harddisk to take my dataa. I have a flight to catch.

[Ashwin Maheshwari @Ashwin1141]

Have been always a @letsblinkit person, ordered from Swiggy just because of a 1k discount. What i got in return is complete disappointment.