@Swiggy Order #244124411191893 was picked up early but delivered extremely late. The fries were soggy and oily, the burger was cold with a dry, foul-smelling patty, and the brownie tasted stale and old. Completely unacceptable food quality.
Reopen the case and issue a full refund immediately. Odrws , I will publish the timeline, screenshot, support responses on LinkedIn, Reddit, X, and consumer grievance platforms, customers can see how Swiggy handles complaints.
#ConsumerRights#RefundDenied#CustomerHarassment
@SwiggyCares Your team closed my complaint without investigation, refund, or any resolution despite documented food-quality issues. This feels like deliberate case manipulation and an attempt to silence a legitimate complaint. Order: 244124411191893
Case: 225698901 @Swiggy
@Swiggy Order #244124411191893 was picked up early but delivered extremely late. The fries were soggy and oily, the burger was cold with a dry, foul-smelling patty, and the brownie tasted stale and old. Completely unacceptable food quality.
@SwiggyCares@SwiggyCares This is unacceptable. Your team closed my complaint without resolving anything, denied a refund despite the food-quality issues, and simply told me to “rate the restaurant.” This feels like case manipulation, not customer support.
@JioCare@JioCare Are you dumb ? even reading the issue? How can I restart ? Physical SIM is inactive, eSIM not activated, so I have 0 network. How do I use MyJio when it needs SIM verification on an active network? Stop copy-paste replies. Send the QR to my registered email. @reliancejio
@SwiggyCares@SwiggyCares Not accepting this. I ordered a cold drink, not hot cans. I’m at a hostel (check my address), no fridge—
this had to be chilled. Stop doubting customers verify with the restaurant, it wasn’t even remotely cold.3 hours wasted. Refund/compensation NOW or I post call
@JioCare@JioCare Are you even reading the issue? Physical SIM is inactive, eSIM not activated, so I have 0 network. How do I use MyJio when it needs SIM verification on an active network? Stop copy-paste replies. Send the QR to my registered email. @reliancejio
@SwiggyCares@SwiggyCares Stop the copy-paste replies. I’m not stepping out at midnight to give feedback for your mess. Cold drink should be cold, not sun-heated. My time and money are wasted. Need proper resolution now, else I escalate this publicly.
@SwiggyCares@burgerkingindia your customer care is unbelievable. Saying it’s “beyond 11 PM” so you can only record feedback? Then why are you open if basic service issues can’t even be handled @Swiggy same story — “can deliver, can take feedback, but can’t resolve.”
@JioCare If this isn’t resolved immediately, I’ll be forced to escalate this publicly on LinkedIn with full details of the experience. @JioCare@reliancejio
@JioCare@JioCare Day 4 and still no resolution. I’ve raised this on email and multiple times here just need a simple QR for eSIM activation, but your team hasn’t been able to send it.I’m completely without network and stuck because of this. For a decade-old customer, this is unacceptable
@JioCare@JioCare this is ridiculous. I followed your process, installed the eSIM on my iPhone 17 Pro Max, and now I’m left with zero network / 0 use.Your team keeps passing generic replies instead of solving the issue. I need an actual resolution, not copy-paste support.@reliancejio
@JioCare Hi @JioCare,All the steps you’re suggesting require me to sign in to the MyJio app, which needs an OTP. However, I’m currently logged out and don’t have any network, as my physical SIM has already stopped working after the eSIM conversion. I’m all stuck in a loop.@reliancejio
@JioCare@JioCare your DM team is unable to help at all.
Their first step says I’ve received a notification — which is not true.
I’m still waiting for the eSIM QR code to install and activate.
This is getting extremely frustrating. @reliancejio
@JioCare Have reverted back to you on DM as I already did the steps you mentioned previously before sharing the tweet but didn’t got any QR or help on mail.
Look and respond to my reply @JioCare@reliancejio