Asif Simjee

[Asif Simjee @Asif_Simjee]

@AsianaAirlines hello please help. I need special meals for my flights. Cannot do it online, I get error message. How do I contact you to book the special meals? I cannot phone you. Thanks

[Asif Simjee @Asif_Simjee]

@herbguideKOBE Hello, do you sell disabled tickets? where/when to buy?
Do you have an email address or a way to DM you?

[Asif Simjee @Asif_Simjee]

@KAI121 hello. Is it free entry to the luxury lounge at Surabaya Gubeng station if I buy executive carriage seat?
Thanks

[Asif Simjee @Asif_Simjee]

@AsianaAirlines Hello, I need help with seat selection. I was able to select for the first leg, and then it timed out while trying to book seats on 2nd leg. Now won't let me go into seat assignment section. I am in London, UK. Who can I contact to help select my seats please?

[Asif Simjee @Asif_Simjee]

@HertzUK Thank you

[Asif Simjee @Asif_Simjee]

@HertzUK Hi there, I raised a complaint 24 days ago. Not heard back other than the automated message that states a response within 10 days. I will try and DM you with the ref number & details. Want to check if it is normal to ignore complaints? Thanks.

[Asif Simjee @Asif_Simjee]

@HertzUK Thanks but the reference number of my ongoing complaint is actually 24846060. That's

[Asif Simjee @Asif_Simjee]

@Finnair Hi, I have two separate bookings: LHR > HEL and HEL > KIX. bookings with like 3hrs 25 mins between them. At LHR, will my bags get checked through to KIX? Will I need to go landside in HEL or can i stay airside? Remember, 2 separate tickets, so no protected connection.

[Asif Simjee @Asif_Simjee]

@HalifaxBank Hi. I have a Clarity credit card. My wife has a supplementary card for that. Unlike Amex and Barclaycard, I am unable to filter transactions between these two cards online. I have to click each transaction to check the last few digits of the card. Any easy solution?

[Asif Simjee @Asif_Simjee]

@AsdaServiceTeam Hello again. You continue to ignore requests to assist a severely disabled person get back into their account. Sent numerous DMs to no avail. We will now be writing to the persons MP and perhaps to a newspaper. There is no excuse for your total lack of help.

[Asif Simjee @Asif_Simjee]

@TK_HelpDesk @TK_HelpDesk I have started to contact my bank to do a chargeback for all my flights. I gave you plenty of opportunities to investigate and contact me but you haven't. It is incredible how terrible your customer service is when things go wrong.

[Asif Simjee @Asif_Simjee]

@TK_HelpDesk Hello, I've been using the web form to contact you guys about a flight last month. I keep getting automated no reply messages in Turkish about Ajet instead. Can I DM you my booking ref and describe the issues? Thanks

[Asif Simjee @Asif_Simjee]

@TK_HelpDesk Have DM'd you a few times with my booking ref as requested, but no progress has been made. Have contacted you here a number of times to no avail. If I don't get a meaningful response or progress by end of Sunday 29th Sept I will do a chargeback / s75 through my card provider

[Asif Simjee @Asif_Simjee]

@AsdaServiceTeam Please see the many DMs I have sent on behalf of a severely disabled person who can't contact you directly. Not getting anywhere on the phone or via DMs. Who can we escalate to? 3 weeks and counting.

[Asif Simjee @Asif_Simjee]

@AsdaServiceTeam If anyone is reading this, can someone please please provide a number or email for someone I can escalate this shocking lack of help? it is not acceptable that a severely disabled person cannot access home shopping for 3 weeks now and Asda phone agents and Twitter DMs wont help

[Asif Simjee @Asif_Simjee]

@AsdaServiceTeam Hello, still waiting for you to action the DMs I sent. This is on behalf of a severely disabled person who (through support workers) relies on home delivery. They've been unable to login for nearly 3 weeks. Problem is not p/w related. Phone agents hang up on us.

[Asif Simjee @Asif_Simjee]

@AsdaServiceTeam Still waiting. Sent many DMs. No meaningful response for a long while. I don't get it - is this the kind of customer service Asda provide now? as I said, this is for a severely disabled person who cant contact you themselves. Your phone agents hang up and you dont reply to DMs.

[Asif Simjee @Asif_Simjee]

@AsdaServiceTeam Can you please look at the DMs sent to you? As advised on a previous DM, this is affecting the ability of a severely disabled person to access home shopping. Coming up to 3 weeks. They cannot contact you directly. Why aren't you easily contactable? Phone agents hang up on us!

[Asif Simjee @Asif_Simjee]

@AsdaServiceTeam hello again. You haven't replied to previous tweet. We can't login to the grocery order site. Password not recognised. Have reset many times no joy. Rang up a few times and staff just hang up as it's too difficult for them. Hope to proceed please?

[Asif Simjee @Asif_Simjee]

@AsdaServiceTeam Hi, can you kindly respond to the DMs please? This is getting a bit frustrating. Additionally, apparently you guys don't have a phone number or email address for raising a complaint.

[Asif Simjee @Asif_Simjee]

@AsdaServiceTeam Hello, I sent a lengthy detailed DM yesterday. Can you please take a look. Thanks