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Ask Afrika
@AskAfrika
Ask questions, make waves, challenge the status quo, dare to know.
Africa
Joined July 2012
16
Following
252
Followers
34
Posts
AskAfrika
retweeted
Research-live.com
@researchlive
over 13 years ago
A nice infographic from the folks at
@cintgroup
-How do surveys impact consumers & brands? http://t.co/Ky2Ngd1u. Match your
#MRX
thoughts?
Ask Afrika
@AskAfrika
over 13 years ago
@askafrika
#Orange
Index 2012 technical report available at http://t.co/8HrJA6JF. Scientific methodology, large sample with random sampling.
Ask Afrika
@AskAfrika
over 13 years ago
Get your copy of the
@askafrika
#Orange
Index results and customer satisfaction trends in
@citypressonline
and
@rapportsa
this Sunday 12 Oct
Ask Afrika
@AskAfrika
over 13 years ago
#Orange
Index: No human connection, no fairness, no CSR are main social contract drivers to turn a dissatisfied customer into a satisfied 1
Who to follow
The MediaShop
@MediaShopZA
An innovative, pioneering SA media agency with global connections. We think differently & know there’s a better way to connect client’s brands with consumers.
DataEQ
@DataEQ
We help businesses get high-quality, actionable data from unstructured customer and public feedback.
Patrick Dixon MBE Futurist Keynote Speaker: FUTURE
@patrickdixon
Futurist Keynote Speaker, 15m web visitors, 8m video views, author 17 books. Ranked 1 of 20 most influential global business thinkers. Keynotes on Future Trends
Ask Afrika
@AskAfrika
over 13 years ago
#Orange
Index: Responsiveness, complaints resolution and empathy are main traditional drivers to turn a dissatisfied customer into satisfied
Ask Afrika
@AskAfrika
over 13 years ago
#Orange
Index, Social contracting is as important as the traditional drivers of customer satisfaction and loyalty
Ask Afrika
@AskAfrika
over 13 years ago
#Orange
Index Citizens demand services from business that government can't deliver. This puts additional pressure on business to deliver
Ask Afrika
@AskAfrika
over 13 years ago
#Orange
Index 2012, dissatisfaction up due to inconsistent service delivery and changing consumer needs
Ask Afrika
@AskAfrika
over 13 years ago
@askafrika
#Orange
Index, service levels down across all industries except automotive
Ask Afrika
@AskAfrika
over 13 years ago
@Guykilfoil
says marketing & comms is now more like pinball than ten pin bowling. Comms is more non linear due to social media
Ask Afrika
@AskAfrika
over 13 years ago
Marco Vazzalo from Woolworths: to continue listening to their customers. Not just about price. Employ the right people
Ask Afrika
@AskAfrika
over 13 years ago
Sara Lubbe has the mic at OI 2012. Data is more complex than voice. Simplification is key. Vodacom want to put internet in the hands of all.
Ask Afrika
@AskAfrika
over 13 years ago
@guykilfoil
says first time entry level premium car purchases are most difficult to please due to sometime unrealistic expectations
Ask Afrika
@AskAfrika
over 13 years ago
@guykilfoil
from BMW says service is key to differentiation amongst premium car brands. Service driven from top down.
Ask Afrika
@AskAfrika
over 13 years ago
Carnival City wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the casino category.
Ask Afrika
@AskAfrika
over 13 years ago
GloCell wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the independent cellular providers category.
Ask Afrika
@AskAfrika
over 13 years ago
Barnetts wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the furniture retail category.
Ask Afrika
@AskAfrika
over 13 years ago
HiFI Corp wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the electronics and white goods category.
Ask Afrika
@AskAfrika
over 13 years ago
SAA wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the airline category.
Ask Afrika
@AskAfrika
over 13 years ago
Sanlam wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the short term insurance category.
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