Sofology Customer Service Team

Our Customer Relations team is here for you every step of the way. Truly — we’re always happy to hear from you. Follow us and feel free to slip into our DM.

[Sofology Customer Service Team @AskSofology]

Hello @stuartfowles, I’m Mark from the Customer Relations team and I’m here to help. Please do follow back, I’d love to send you a DM and assist you personally.

[Stu Fowles-O'Brien @stuartfowles]

@rollingcreation @Sofology Wouldn’t bother ordering @Sofology haven’t delivered our sofa that we ordered in October. And won’t until mid Feb. 👍

[Sofology Customer Service Team @AskSofology]

@stuartfowles Thank you so much for bringing this to our attention. We’d love to help sort this out for you. Could you please follow us back and send a DM with your email address, phone number and order details? Once we have that info we’ll look into it right away reach out and assist. ^Mark

[Stu Fowles-O'Brien @stuartfowles]

@rollingcreation @Sofology Wouldn’t bother ordering @Sofology haven’t delivered our sofa that we ordered in October. And won’t until mid Feb. 👍

[Sofology Customer Service Team @AskSofology]

Hello @stuartfowles,Mark here from the Customer Relations team 😊 I’d love to personally help you out, could you follow back so I can send you a quick DM? Thank you

[Stu Fowles-O'Brien @stuartfowles]

@Sofology told us our sofa would be here before Xmas. Then told on or before the 18th of January. Today we find out it’s no where near. It’s absolutely fine. We love sitting on the floor. Absolutely zero communication to let us know either. Good job the wife called to check. 🤬

[Sofology Customer Service Team @AskSofology]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Stu Fowles-O'Brien @stuartfowles]

@Sofology told us our sofa would be here before Xmas. Then told on or before the 18th of January. Today we find out it’s no where near. It’s absolutely fine. We love sitting on the floor. Absolutely zero communication to let us know either. Good job the wife called to check. 🤬

[Sofology Customer Service Team @AskSofology]

@stuartfowles Thank you so much for bringing this to our attention. We’d love to help sort this out for you. Could you please follow us back and send a DM with your email address, phone number and order details? Once we have that info we’ll look into it right away reach out and assist. ^Mark

[Stu Fowles-O'Brien @stuartfowles]

@Sofology told us our sofa would be here before Xmas. Then told on or before the 18th of January. Today we find out it’s no where near. It’s absolutely fine. We love sitting on the floor. Absolutely zero communication to let us know either. Good job the wife called to check. 🤬

[Sofology Customer Service Team @AskSofology]

@mmesce Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details I’ll be glad to look into this, reach out and assist. ^Mark

[Sofology Customer Service Team @AskSofology]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Marco Mesce @mmesce]

@Sofology worst customer service I’ve experienced in long time. I was supposed to receive my sofa suite today however due to YOUR incompetence putting the incorrect delivery address I’m told I won’t get it today, probably not tomorrow and nobody has phoned me back. Disgraceful.

[Marco Mesce @mmesce]

@AskSofology I’ve spoken to two different customer service agents, mark and Alison today. They have my details. I’m waiting for Alison to call me in the morning to tell me an expected delivery date. Please liaise with them if you are willing to make this right. I’ve also made complaint.

[Sofology Customer Service Team @AskSofology]

@mmesce Thank you so much for bringing this to our attention. We’d love to help sort this out for you. Could you please follow us back and send a DM with your email address, phone number and order details? Once we have that info we’ll look into it right away reach out and assist. ^Mark

[Marco Mesce @mmesce]

@Sofology worst customer service I’ve experienced in long time. I was supposed to receive my sofa suite today however due to YOUR incompetence putting the incorrect delivery address I’m told I won’t get it today, probably not tomorrow and nobody has phoned me back. Disgraceful.

[Sofology Customer Service Team @AskSofology]

@Cxx81 Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details I’ll be glad to look into this, reach out and assist. ^Mark

[Caroline @Cxx81]

@SofologyUK My 72yr old mum has been waiting on a call since Monday to resolve the THIRD problem she has had with you. After a broken footstool, you have now failed to deliver the wrong arm chair TWICE!! And no one seems bothered about the stress this is causing her!

[Sofology Customer Service Team @AskSofology]

@fwibble1979 Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[🕹 Matt 🎮 @fwibble1979]

@Sofology A 3 piece suite was bought from your stores, and has sadly become less than fit for purpose within a short period of time. The sofa arm has come away from the sofa.

The original purchaser (my father) has unfortunately had to reside in a care home due to illness.

[Sofology Customer Service Team @AskSofology]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Nav kish @kish_nav38732]

@Sofology

When will I get my sofa? Ordered 100 days back and still no update. Your online support is pathetic and no visibility on the delivery.

[Sofology Customer Service Team @AskSofology]

@kish_nav38732 Thank you so much for bringing this to our attention. We’d love to help sort this out for you. Could you please follow us back and send a DM with your email address, phone number and order details? Once we have that info we’ll look into it right away reach out and assist. ^Mark

[Nav kish @kish_nav38732]

@Sofology

When will I get my sofa? Ordered 100 days back and still no update. Your online support is pathetic and no visibility on the delivery.

[Dave A @thedidz]

@Sofology delivery damaged our new £2k sofa-bed (fabric + frame) also our lounge door frame. Waited 2 months for it. One call on 20 Dec, then silence. We had to chase on 29 Dec. offered: wait 8 weeks for replacement, take a credit note, or £100 to keep it damaged. Unacceptable!