IKEA deployed an AI chatbot named Billy to handle level-one customer service inquiries. It reportedly resolved around 57% of those engagements without human escalation.
Most companies would have celebrated the labor savings and stopped there. Cost takeout right?
But the more interesting move was to study the 43% of cases Billy could not resolve. Those unresolved inquiries pointed to customer demand for interior design help.
IKEA responded by spinning up a design consultancy, reskilling customer service employees powered by AI, and creating a new revenue stream that generated roughly €1 billion in new revenue in its 1st year.
Automation + Augmentation = Exponential Growth 💪🦾📈
Story here: https://t.co/AhWeIZCTcw
Introducing the Anthropic Science Blog.
Increasing the pace of scientific progress is a core part of Anthropic’s mission. The Science Blog will feature new research and stories of how scientists are using AI to accelerate their work.
Read the intro: https://t.co/1P9BDyX3xG
Meet the new Stitch, your vibe design partner.
Here are 5 major upgrades to help you create, iterate and collaborate:
🎨 AI-Native Canvas
🧠 Smarter Design Agent
🎙️ Voice
⚡️ Instant Prototypes
📐 Design Systems and DESIGN.md
Rolling out now. Details and product walkthrough video in 🧵
Claude code: good for day to day tasks, really great interface, easy to use. Cursor: less nice interface, but can run commands for you i.e. run a .bat file. I've been liking Claude Code but I like the cursor autonomous element. 🔥
🚨 Cursor just dropped Composer 2..
their own AI model.. not Claude.. not GPT.. their own..
and it beats Claude Opus on coding benchmarks.. at a fraction of the cost..
a code editor with 50 people just outperformed a $30 billion AI lab.. at coding.. which is supposed to be their whole thing..
the vibe coding era just got an upgrade..
We invited Claude users to share how they use AI, what they dream it could make possible, and what they fear it might do.
Nearly 81,000 people responded in one week—the largest qualitative study of its kind.
Read more: https://t.co/tmp2RnZxRm
Our developer conference Code with Claude returns this spring, this time in San Francisco, London, and Tokyo.
Join us for a full day of workshops, demos, and 1:1 office hours with teams behind Claude.
Register to watch from anywhere or apply to attend: https://t.co/i8qfUNl3BS
We're shipping a new feature in Claude Cowork as a research preview that I'm excited about: Dispatch!
One persistent conversation with Claude that runs on your computer. Message it from your phone. Come back to finished work.
To try it out, download Claude Desktop, then pair your phone.