U.S. Bank

We're official reps of U.S. Bank, here to answer your questions Mon-Fri 7am-11pm, Sat-Sun 10am-7pm CT. Member FDIC.

[U.S. Bank @AskUSBank]

Hello, thank you for taking a moment to reach out to U.S. Bank. We understand your recent experience with the ATM did not meet your expectations for great service. To have a team member contact you directly, please send us a DM with your name, phone number and time zone. If immediate assistance is needed, please call 800-USBANKS (800-872-2657). To locate additional ATM locations in your area, visit us at https://t.co/9LIg3fc6Gp. All the best. ^Ray

[U.S. Bank @AskUSBank]

Hi there. Lou. Thank you for reaching out to U.S. Bank. We understand your recent experience with our service team did not meet expectations, and we welcome the opportunity to learn more. If you���d like to continue the conversation, a team member would be happy to connect with you. Please send us a DM with your name, phone number, and time zone when convenient. We appreciate your feedback. All the best, ^Tevin

[U.S. Bank @AskUSBank]

Hello, thank you for providing us with additional feedback. If you change your mind and would like to discuss your experience in more detail, please don't hesitate to send us a DM with your name, phone number and time zone. For immediate assistance with your account, please contact our 24-Hour Customer Service team at 800-872-2657. Best regards, ^Kortnee

[U.S. Bank @AskUSBank]

Thank you for the response, Ginger. We understand you've already spent time on the phone trying to resolve this. If you change your mind, please don't hesitate to send a DM with your name, phone number and time zone. A member of our team would be happy to reach out. Kind regards. ^Heather

[U.S. Bank @AskUSBank]

@amishrobot Thank you for taking the time to provide us with your feedback, Josh. We use comments like yours to help improve the customer experience. Please let us know if we can provide any other assistance. Kind regards. ^Heather

[U.S. Bank @AskUSBank]

Hello Josh, thanks for asking! U.S. Bank does not offer restrictions by merchant type when using a debit card. You may explore debit/ATM card limits at https://t.co/QIXQ6VOpiR . If you have further questions feel free to send us a PM, or give our 24-Hour team at call at 800.872.2657. Kind regards, -Katii

[U.S. Bank @AskUSBank]

Thank you for the response, KL. We're happy to document the experience and share the details with the appropriate group. In order to start the process, we will need to speak with you. Please send a DM with you name, phone number and time zone. A member of our team will contact you directly. Kind regards. ^HJ

[U.S. Bank @AskUSBank]

Hello, KL. Thank you for taking the time to reach out to U.S. Bank. We understand that you have recently filed a dispute or fraud claim on your account and are awaiting assistance. If you'd like a team member to contact you directly, please send a DM with your name, phone number and time zone. To speak with a representative about your recent claim, please contact our Fraud and Disputes Intake team at 877-595-6256. ^HJ

[U.S. Bank @AskUSBank]

Hi there. Thank you for reaching out to U.S. Bank. We understand your recent experience with our service team did not meet expectations, and we welcome the opportunity to learn more. If you’d like to continue the conversation, a team member would be happy to connect with you. Please send us a DM with your name, phone number, and time zone when convenient. We appreciate your feedback. ^Ray

[U.S. Bank @AskUSBank]

Hello. Thank you for taking a moment to reach out to U.S. Bank. We understand you're having trouble accessing your accounts online or on the mobile app. Please try these troubleshooting steps if you're on the website: clear all cache, cookies and history on your current browser. Then delete any bookmarks/favorites for the website. We also recommend testing another browser. If you're using the mobile app, ensure your phone is up to date with the latest operating system and our app is updated to the most recent version. If the issue persists, please turn off your device for about five minutes and try again. For active troubleshooting assistance, you may call Online Support at 800-987-7237. ^ James

[U.S. Bank @AskUSBank]

@cynthiaaldaba2 Thanks for your patience, Cynthia. We just received an update that automatic deposit processing is running behind. We apologize for any inconvenience and appreciate your understanding while we work through it. ^lv

[U.S. Bank @AskUSBank]

Hello. Thank you for contacting U.S. Bank. We understand that you applied for an account using a promotional offer and are awaiting the bonus credit, and we’re happy to provide some guidance. Promotional credits are generally applied within 60 to 90 days after all eligibility requirements have been met. If more than 90 days have passed since completing those requirements, we encourage you to contact 800-USBANKS (800-872-2657). Warm regards. ^HJ

[U.S. Bank @AskUSBank]

Good morning, John. Thank you for following up. I understand you'd like your account investigated. We're happy to document your experience and share it with our complaints team. In order to start the process, we'll need to speak with you. Please send a DM with your name, phone number and time zone. A member of our team will contact you directly. Warm regards. ^Heather

[U.S. Bank @AskUSBank]

@PattheGamers Good evening, Pat. we understand that you are having issues using your Focus card. Please call 877-474-0010 anytime to speak with a representative who would be happy to look into the issue with you further. WE look forward to hearing from you. All the best, ^Tevin

[U.S. Bank @AskUSBank]

@medina_joh86368 Hello again, John. Thank you for the reply. We're happy to review the situation with you and document your experience. If you'd like us to reach out, please send a private message with your name, phone number and time zone. A member of our team will call you directly. ^Heather

[U.S. Bank @AskUSBank]

@Mariem7hl Hello Marie, thanks for asking! To search for a specific branch or ATM location, please visit us at https://t.co/4PWfVS8Qyo . I hope this helps, send us a DM if you have further questions! Kindly, -KC https://t.co/CgJI4qDjGZ

[U.S. Bank @AskUSBank]

We appreciate you sharing feedback about the process, Ashu. If you would like to discuss this further, a team member would be glad to connect with you. Please feel free to sed us a DM with your name, phone number, and time zone at your convenience. We look forward to your response. All the best, ^Tevin