ASOS Customer Service Stories

ASOS have the worst customer service known to man. Share you're best ASOS Customer Service stories here.

[ASOS Customer Service Stories @AsosBadService]

Looks like my question won’t be getting answered @ASOS_HeretoHelp @ASOS pretty embarrassing if you ask me

[bluwe @bluwe5]

@naomimcconville ASOS Customer Service-TERRIBLE! I spent the suggested amount in order to be eligible for the 2-day free shipping. Ahhh where is my order??? Chatted w "Eleanor" re the issue and she closed the chat to avoid offering some kind of compensation for not meeting their false promo.

[Laura J Brown @laja123l]

@ASOS_HeretoHelp Terrible service yet again from ASOS, again I paid for a specific day delivery and it’s not arrive tried to do your live chat and the advisor Raquel isnt even acknowledging any question

[Caroline Travell @CTravell]

@rbbbyy @ASOS_HeretoHelp @ASOS yes I would like somethings no new however an order I placed over a week ago still hasn’t arrived!, terrible service

[Jake Jackson @JakeJackson]

@ASOS_HeretoHelp terrible terrible service. Waiting over 650 hours for an earned voucher that was supposed to take 72hrs to fix. So missed getting a shirt I wanted in time for a party. Now wrong t-shirt delivered for 3rd time after time spent explaining to customer service.

[CD @CanerDaywood]

Hey @ASOS_HeretoHelp can u help me track a parcel today please as this Gwent system u use is terrible to navigate

[CD @CanerDaywood]

@ASOS_HeretoHelp As have I. This is terrible service. I can't get an update and I'm being told the items could arrive up until 10pm. I'm scheduled to go out in a couple of hours. Very dissatisfied with this weekend service

[el francotirador @cremedelacoco]

@ASOS @ASOS_HeretoHelp order placed on 26th July. Hermes haven't received anything, still waiting on one of your lot to pick up the phone - awful service

[Booth @BoothMCFC]

@beckahc11 @ASOS_HeretoHelp ASOS are appalling at the minute, same has happened with me, supposed takes ten days to deliver clothing to within the U.K. from the U.K.?! Work that one out.

Awful customer service as well @ASOS

[SuzanneNotSusan 🐝🪩🐱 @Smudge_101]

@Asos51980118 @ASOS_HeretoHelp @ASOS over a month later, still waiting for my refund... fobbed off every time. I won’t be renewing my Premium membership. I won’t shop with #ASOS again. It’s too stressful.

[Adrian @haughtonadrian]

On the front of their website if you’ve logged in it still says next day before 23:00 hrs but some where deep in their help page it say before 21:00 .... so more than likely I’m not the only one that this has happened too .... AWFUL... for the online leaders @Asos

[Sade @shards90]

@ASOS_HeretoHelp please explain why you aren’t sticking to your 11pm cut off point for next day delivery...?! Your service is awful atm, placed order at 10.34pm last night only for delivery to say Friday, can I get some kind of refund on my premier subscription?!

[Laura 💙 @LauraBojanowski]

@ASOS has awful customer service I have emailed twice regarding a problem with an order I placed 25th July I haven’t received the order and I’d like a refund please!! The order was for next day delivery over a week ago, this is terrible service and I won’t be using ASOS again.

[ManchesterVirginHair @MVHairCo]

@Asos51980118 loads more stories here too https://t.co/2CCzEuiwl0