Social Media Team

[Social Media Team @AssistZARA_]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[Abdullah Ozgendi @OzgendiAbdullah]

@ZARA_Care Hey 54780313090 numbered order is still pending although it's been about like 20 days. It says sent on the main page but no courier received the package so far, so I would like my package as soon as possible.

[Social Media Team @AssistZARA_]

@OzgendiAbdullah Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

[Abdullah Ozgendi @OzgendiAbdullah]

@ZARA_Care Hey 54780313090 numbered order is still pending although it's been about like 20 days. It says sent on the main page but no courier received the package so far, so I would like my package as soon as possible.

[Social Media Team @AssistZARA_]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[Social Media Team @AssistZARA_]

@ivanjonathan94 Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

[Ivan Jonathan @ivanjonathan94]

@ZARA @ZARA_Care I understand that Zara is currently experiencing a technical issue affecting the refund process for payments made via Virtual Account.

[Social Media Team @AssistZARA_]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[मुकेश द्विवेदी @mukeshpdwivedi]

@ZARA WTP Jaipur very slow payment counter system not happy one customer take time 15 to 30 mnts only 2 counter

[Social Media Team @AssistZARA_]

@mukeshpdwivedi Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

[मुकेश द्विवेदी @mukeshpdwivedi]

@ZARA WTP Jaipur very slow payment counter system not happy one customer take time 15 to 30 mnts only 2 counter

[Social Media Team @AssistZARA_]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[Sanyam Jain @SanyamJ65560505]

@ZARA_Care Your customer service is a total failure. I rejected a broken package (Order #54795319708), tracking proves it went back, yet you only refunded 2/3 items. Reps broke promises to email updates on 23 & 25th. Stop blaming me for your courier's mistake and refund me now!

[Social Media Team @AssistZARA_]

@SanyamJ65560505 Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

[Sanyam Jain @SanyamJ65560505]

@ZARA_Care Your customer service is a total failure. I rejected a broken package (Order #54795319708), tracking proves it went back, yet you only refunded 2/3 items. Reps broke promises to email updates on 23 & 25th. Stop blaming me for your courier's mistake and refund me now!

[Social Media Team @AssistZARA_]

@holyfudgeitsy Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

[淚 @holyfudgeitsy]

@ZARA_Care this is beyond pathetic, it’s been a month of chasing with no resolution, no refund whatsoever. PATHETIC CUSTOMER SERVICE TO SAY THE LEAST.

[Social Media Team @AssistZARA_]

Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

[淚 @holyfudgeitsy]

@ZARA_Care this is beyond pathetic, it’s been a month of chasing with no resolution, no refund whatsoever. PATHETIC CUSTOMER SERVICE TO SAY THE LEAST.

[Social Media Team @AssistZARA_]

@carolinebos Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

[Social Media Team @AssistZARA_]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[Caroline BS @carolinebos]

Today is a crap day. For reasons that are a bit trivial to be honest and plenty more have worse going on but my issue has really annoyed me and I hate customer service departments that tell you to talk to WhatsApp so you can get ignored by a bot. Actually hate customer service!

[Social Media Team @AssistZARA_]

@LouiseTempActor Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

[Louise Templeton @LouiseTempActor]

@carolinebos I feel your pain. Worst customer service I have ever encountered, in five decades of shopping, was with @ZARA whose WhatsApp response to complaints would make Dante rethink his stories.

[Social Media Team @AssistZARA_]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[Louise Templeton @LouiseTempActor]

@carolinebos I feel your pain. Worst customer service I have ever encountered, in five decades of shopping, was with @ZARA whose WhatsApp response to complaints would make Dante rethink his stories.