We are simplifying our client experience.
As part of our efforts to improve efficiency, sustainability and most importantly, our client service, we will be moving away from the traditional way of sending communication through post to digital platforms.
@just_keithM Hi Keith,
We apologise for the delay in processing your claim.
Please may you DM us with your policy/ID number, email address and contact number so we can escalate your query for resolution.
Kind regards,
Gugu
@Kedisaletse_Se@OldMutualSA Thank you for bringing this matter to our attention. We'd like to assist you as soon as possible. Please send us a private message with your full name, cell number, email address, ID/Policy number. We will escalate your matter to our team.
@Tshepo583428652@cleo_mfund20353@NFO_Ombud Thank you for bringing this matter to our attention. We'd like to assist you as soon as possible. Please send us a private message with your full name, cell number, email address, ID/Policy number. We will escalate your matter to our team.
We are simplifying our client experience.
As part of our efforts to improve efficiency, sustainability and most importantly, our client service, we will be moving away from the traditional way of sending communication through post to digital platforms.
@Henry_SBN24@Ms_Logical Thank you for bringing this matter to our attention. We'd like to assist you as soon as possible. Please send us a private message with your full name, cell number, email address, ID/Policy number. We will escalate your matter to our team.
@zozie_21 Thank you for bringing this matter to our attention. We'd like to assist you as soon as possible. Please send your full name, cell number, email address, ID/Policy number. We will escalate your matter to our team.
@Liam_Ngobeni You can get in touch with us using the details below:
- 0861 235 664
- [email protected]
- SMS “Help” to 41366
- 087 230 5669
Once we receive your complaint, our dedicated complaints team will investigate and work to resolve it as quickly and fairly as possible.
@Liam_Ngobeni Hi there, we value your feedback as it helps us improve our service to you. If you’ve had a positive experience, we’d love to hear about it so we can recognise and reward our team. If we didn’t meet your expectations, please let us know where we can improve.
@Mmasekgoba@Assupol1 Hi Mahlatsi, thank you for bringing this matter to our attention. We'd like to assist you as soon as possible. Please send your full name, cell number, email address, ID/Policy number. We will escalate your matter to our team.
With an Assupol life cover, your loved ones are supported to maintain their livelihood, meet financial needs and move forward with confidence - no matter what the future holds.
Learn More: https://t.co/lA3KgEN56s
@brrr95050 Thanks for sharing your concerns — we understand how important it is to feel confident before choosing a service. While we aim to provide the best possible experience, we also take all feedback seriously and continuously work to improve our service.
Human Rights Day reminds us of the dignity, equality and freedom that belong to everyone. Today we reflect on Mzansis’ journey and the responsibility we all share to respect and uphold the rights of others. #HumanRightsDay#Freedom#Equality
@Kamogee1 We are truly sorry for the distress and the long hold time you’re experiencing during such a difficult time. Please send us your direct contact details via DM so we can assist urgently and ensure this matter is resolved without any further delays.
Celebrating the connections that matter most. Assupol wishes you a Valentine’s Day loaded with warmth, joy, and most importantly love. #AssupolPoweredBySanlam
Happy 2026 to the people of South Africa! Wishing you a year filled with bold steps, clear paths and incredible success. May this be your best year yet, defined by joy, health and success.
#HappyNewYear#Hello2026#Assupol
Happy Holidays! This is a time to pause, reflect on the bonds of family and cherish the community that supports us. We hope you recharge and enjoy every moment with those you hold closest. From our family to yours, may your season be filled with peace and laughter.
In honour of a united Mzansi, we celebrate this day as an opportunity to reinforce respect, peace and collective healing. Let us continue building a nation where every voice is heard and valued.
#DayOfReconciliation#SouthAfricaUnited#Assupol
Give your family the gift of security. Our Funeral Cover provides support during life’s toughest moments and brings peace of mind when it matters most. Assupol powered by Sanlam
#planforfuneral#planforlife#AssupolPoweredBySanlam
Don't wait to shape the future you deserve. Our Retirement Annuities help you prepare for your golden years with confidence and financial peace of mind. #AssupolpoweredbySanlam