Astrid Pocklington

#CustomerEngagement #CustomerExperience #CX #DemandGeneration @ForbesCommCncl contributor #ProudMum

[Annette Franz, CCXP @annettefranz]

Exceeding Customer Expectations w/AI-Powered Holographic Humans https://t.co/4OPAA4B2lf Join me for this #webinar w/@HYPERVSN to gain insights into the current landscape of customer needs and biz challenges in delivering exceptional #CX in a rapidly changing digital environment.

[Astrid Pocklington @AstridPock]

Join our webinar on 25 July at 4pm about the future of retail and discover how 3D holographic solutions are creating excitement, powerful engagement and emotional customer connections. Register now 👉 https://t.co/6Sw9fvrwD1 #ImmersiveExperiences #Holography #CustomerEngagement

[Astrid Pocklington @AstridPock]

🏅 You need to see @HYPERVSN's incredible #3D #holographic installations for world-class sports brands like @Nike and @adidas! 🛍️⚽
#retailinnovation #retaildesign #retailexperience #immersiveexperience #sportsretail #sportsfashion https://t.co/Qhde3NiMbr

[Astrid Pocklington @AstridPock]

🛍️To shop online or to hit the streets? That's the question! My latest @Forbes article unpacks the age-old debate: Why bother with physical stores when Amazon's just a click away? https://t.co/7lvsZpgh6y #ImmersiveExperience #RetailInnovation #Phygital #eCommerce @ForbesCommCncl

[Astrid Pocklington @AstridPock]

🛒🛍️ Is the traditional high street dead? Let's talk #PhygitalRevolution! Discover how #digitalmannequins are breathing new life into #retail! Explore the magic of immersive #customerexperiences in our latest article: https://t.co/bcw4Ox8ZWX

[Astrid Pocklington @AstridPock]

🌟 Thrilled to be featured in this @Forbes article sharing tips on leveraging #tThoughtLeadership for a loyal fanbase. Hosting intimate roundtable discussions has been our secret sauce – find out why: https://t.co/oXSRGVK1Ea Via @ForbesCommCncl #BrandLoyalty #CustomerEngagement

[Astrid Pocklington @AstridPock]

Good morning from #CCCExpo23! Come and visit @EnghouseInterac at booth CC-K36! #contactcentre #CCaaS

[Astrid Pocklington @AstridPock]

Every contact centre has unique needs 🌟. Is cloud, on-premise, or hybrid the right fit for you? @EnghouseInterac's latest blog explores the pros and cons to help you decide! #ContactCentre #TechChoices https://t.co/t5R2oK7d1P

[Astrid Pocklington @AstridPock]

Are you really listening to your agents? 🤔 High turnover in #contactcentres often stems from a lack of #empathy. Dive into @KateNasser's blog to learn why listening is key to boosting agent morale and reducing turnover. #LeadershipSkills #AgentExperience https://t.co/ECd8l0PIPV

[Astrid Pocklington @AstridPock]

Just contributed to a @ForbesCommCncl article on showcasing #ROI in #InternalComms! 🔍 Aligning metrics with business goals is key to proving impact. Whether it's senior leadership or frontline employees, focus on tangible results. Read more: https://t.co/TlEMu7Lt2C @Forbes

[Astrid Pocklington @AstridPock]

Boost your First Contact Resolution with top-notch quality assurance methods 🌟. Get expert insights from Colin Mann of @EnghouseInterac in @CallCenterHelp latest video. #CustomerService #QualityAssurance https://t.co/AdHZ4w2Vkl

[Astrid Pocklington @AstridPock]

Choosing a contact centre deployment method isn't always as easy as you think. That's why we offer choice. Join us at @CallCentreEx https://t.co/ZoOzyDaQQo

[Astrid Pocklington @AstridPock]

Thrilled to be part of this @Forbes article on leveraging #socialmedia for employee morale and engagement! 🌐 💪Check out my take on promoting physical and mental health and fostering a culture of #wellbeing. #EmployeeEngagement #EmployeeExperience #EX
https://t.co/kgEPCrIEXd

[Astrid Pocklington @AstridPock]

📣 A single viral moment can define your #reputation for better or worse. I joined 11 experts from the @ForbesCommCncl to share strategies + tools we use to ensure our brands stay strong and resilient in the eyes of customers, investors, and the public. 💪 https://t.co/aR65CmyXhE

[Astrid Pocklington @AstridPock]

Long wait times? High call abandon rates? Not on our watch! 🚫⌛ The latest @ContactBabel study reveals strategies for smoother service. Get the scoop via @cxtodaynews https://t.co/TdcRmrq5Lg

[Astrid Pocklington @AstridPock]

Looking to attract top talent? 🌟 Myself and other experts of the @ForbesCommCncl unveil how dynamic company culture isn’t just about perks – it's about creating experiences. Check it out here: #OnboardingInnovation #CompanyCulture #RecruitmentRevolution https://t.co/NMMhE947AU

[Astrid Pocklington @AstridPock]

Struggling to choose a #CCaaS provider? 🤔 We've got you covered. Our latest blog highlights 6 key areas to focus on that tick all the boxes for innovation and compatibility. Read more: #FutureReady #CloudSolutions https://t.co/v8T62Dq53m

[Astrid Pocklington @AstridPock]

Honoured to contribute to this @Forbes article. In our #digitalage, reaching and connecting with internal audiences requires #innovation. Learn from 18 @ForbesCommCncl experts as we share strategies to engage employees and foster trust. https://t.co/OxMrV5vMJh

[Astrid Pocklington @AstridPock]

Accelerate Growth with Speech Automation! 🚀 Learn how combining #CCaaS and innovative AI is reshaping customer service and offering a competitive edge in our new blog! #TechInnovations #SpeechAutomation https://t.co/nH3W1JLO1Q

[Astrid Pocklington @AstridPock]

Automated interaction handling has transformed with recent game-changing developments in conversational AI and speech recognition. Speech automation delivers an instantaneous and convenient #customerexperience, improving service levels and productivity. https://t.co/tAu3RfGFgD