Atharva

[Arin Kumar Shukla FRAS @arinkumarshukla]

@Atharvaodoo @zeptocares @ZeptoNow @zeptocares real consumer responsibility is an imperative. One must not run away from it.

[Atharva @Atharvaodoo]

UPDATE @zeptocares @ZeptoNow I honestly cannot believe this is how a customer is treated I received a damaged and opened product and reported it on the SAME DAY with substantial photographic proof I contacted support repeatedly escalated to the grievance team and

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow spent nearly 45 MINUTES explaining everything to your team I was still given the same automated responses and now I have been clearly told that Zepto will give me NO RETURN and NO REFUND despite the evidence I provided I trusted Zepto with my money and

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow expected that when something went wrong someone would actually take responsibility Instead I have spent DAYS fighting just to get a defective product taken back I have exhausted every reasonable internal channel This is incredibly frustrating and honestly heartbreaking

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow I am now pursuing consumer redressal and sharing this experience so other customers know what happened before they place their trust in Zepto

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow I am now pursuing consumer redressal and sharing this experience so other customers know what happened before they place their trust in Zepto

[Atharva @Atharvaodoo]

UPDATE @zeptocares @ZeptoNow I honestly cannot believe this is how a customer is treated I received a damaged and opened product and reported it on the SAME DAY with substantial photographic proof I contacted support repeatedly escalated to the grievance team and

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow expected that when something went wrong someone would actually take responsibility Instead I have spent DAYS fighting just to get a defective product taken back I have exhausted every reasonable internal channel This is incredibly frustrating and honestly heartbreaking

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow make an informed decision before trusting Zepto

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow chasing support simply to get someone to properly address my complaint I have exhausted every reasonable internal channel and still feel completely unheard I am now pursuing the appropriate consumer redressal channels and sharing my experience so other consumers can be aware and

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow told that I will get NO return and NO refund despite reporting it immediately and providing evidence This has been an incredibly frustrating experience I trusted Zepto with my money and expected a basic level of responsibility when something went wrong Instead I have spent days

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow and kept explaining the same issue Yet I kept receiving the same automated responses I even spent nearly 45 minutes speaking to your team hoping someone would finally listen I was told it would be discussed with the store/support team but after all these efforts I have now been

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow Honestly I am extremely disappointed and angry with Zepto I received a damaged and opened product and reported it on the very same day with substantial photographic proof I contacted support again and again escalated it to the grievance team

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow make an informed decision before trusting Zepto

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow Honestly I am extremely disappointed and angry with Zepto I received a damaged and opened product and reported it on the very same day with substantial photographic proof I contacted support again and again escalated it to the grievance team

[Atharva @Atharvaodoo]

@zeptocares @ZeptoNow chasing support simply to get someone to properly address my complaint I have exhausted every reasonable internal channel and still feel completely unheard I am now pursuing the appropriate consumer redressal channels and sharing my experience so other consumers can be aware and

[Atharva @Atharvaodoo]

@zeptocares I reported a serious product condition issue on the delivery date 26 Aug and provided photographic evidence Support and grievance have rejected my refund citing the delivery photo Please arrange a senior review pickup return of the unused product and full refund.