Athena Rec Services

Athena Recruiting Services Ltd is a Specialist Recruitment Agency based in Colchester Essex. ,

[Athena Rec Services @Athena_Recruit]

@Bounce_BackLoan

[Athena Rec Services @Athena_Recruit]

Having been escalated to Executive Complaints for my BBL , I have just been advised due to the volume of complaints , my case has NOT even been handed over to a complaints case handler !! losing my patience 4 weeks , 19 hours on hold ..... 3 emails to the CEO ... still NOTHING

[Athena Rec Services @Athena_Recruit]

Having been escalated to Executive Complaints for my BBL , I have just been advised due to the volume of complaints , my case has NOT even been handed over to a complaints case handler !! losing my patience 4 weeks , 19 hours on hold ..... 3 emails to the CEO ... still NOTHING

[Athena Rec Services @Athena_Recruit]

@Bounce_BackLoan

[Barclays UK Help @BarclaysUKHelp]

@Athena_Recruit Hi Athena, as you've requested a call back, one of my colleagues from the Business team will be in touch asap. I understand how frustrating and stressful this must be for you however we don't have any additional info here to share with you at the moment. Carly

[Athena Rec Services @Athena_Recruit]

@BarclaysUKHelp @BarclaysUKHelp no calls received .. Executive Complaints do not have a CASE HANDLER AVAILABLE TO DEAL WITH MY BBL COMPLAINT . there must be so many you cant handle the volume . Two emails to the CEO .. still no help !!

[Athena Rec Services @Athena_Recruit]

I just spoke with a human ... who guess what ?? escalated a call back !!!! lol 😂 @Barclays @Barclays

[BxBenno @CuntasaurusBex]

@Athena_Recruit @Bounce_BackLoan @BarclaysUK The number works! Try again - I managed to speak to a very real person today! No progress but I spoke to someone.

[Athena Rec Services @Athena_Recruit]

@BecksBenno @Bounce_BackLoan @BarclaysUK I got cut off and had an answerphone message the second time .... nothing more refreshing than speaking to a human rather than ` thank you for your patience and on hold music`

[Athena Rec Services @Athena_Recruit]

@Bounce_BackLoan @BarclaysUK 15 hours in total on hold , Complaint logged with Executive complaints , email response from CEO sent on his behalf for me to call Executive Complaints for an update .... guess what ?! Got cut off !! Consistent error message to apply online , !

[Athena Rec Services @Athena_Recruit]

@BecksBenno @Bounce_BackLoan @BarclaysUK Oh we are together on the Exceutive complaints part ... whats hilarious is the CEO had a representative email me back .. and asked me to call 0207 116 8012 and I got cut off... you couldn't make it up !!! stay strong xxx

[Athena Rec Services @Athena_Recruit]

@BecksBenno @BarclaysBizChat @Barclays @BarclaysUKHelp email the CEO Jes Staley ... It will be escalated to Executive Complaints ... if you require his email DM me ... Director of Athena xx

[Athena Rec Services @Athena_Recruit]

@JXXSL @Bounce_BackLoan @BarclaysUK First message was `secondary signatory needed ` when we appealed this via secure message.. this then was sporadically removed .. now stuck on ` we need to speak to you ` when all our business details are valid and up to date . emailed CEO Jes Staley twice !!! still no help

[Athena Rec Services @Athena_Recruit]

@BecksBenno @Bounce_BackLoan @BarclaysUK ` we need to speak to you ` when @BarclaysUK have already acknowledged this message is not necessary .. the first message was ` you need a second declaration of signatory ` when sending a secured message explaining ` I am sole Director ` this message has now disappeared 🤐

[Athena Rec Services @Athena_Recruit]

@Barclays 2 hours 43 minutes on hold to speak to the BBL team , via complaints department , 5 secure messages sent , 8 plus hours in a week on hold on the phone lines , still having `error` on online portal .......... ☹️ no call back !!!!

[Athena Rec Services @Athena_Recruit]

@Bounce_BackLoan 2 hours 43 minutes on hold to BBL phone line to be cut off !! Total 8 plus hours in a week of being on hold !! Original call this morning was with complaints department who sent an email to BBL department then transferred me !!!

[Athena Rec Services @Athena_Recruit]

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[Athena Rec Services @Athena_Recruit]

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