Atibhi Lehakra

[Atibhi Lehakra @AtibhiLehakra]

There has been no resolution from the team. Still zero empathy. I understand that the product is exchange only, but what’s the point of shipping near expiry product all the time in the name of exchange?
#hopelessService

[Atibhi Lehakra @AtibhiLehakra]

@MyntraSupport Received near-expiry product twice! First, exchange arranged, but second time, tickets closed without resolution. Rude customer care, poor resolution, and no value for customer feedback. #PatheticSupport #ZeroEmpathy

[Atibhi Lehakra @AtibhiLehakra]

Order ID # 1282843 40316698126801

[Atibhi Lehakra @AtibhiLehakra]

@myntra @MyntraSupport - 40days since the order was placed. Product not shipped. Cancellation request failed. No refund processed. Customer care has been giving false commitments for the last one week. No update after repeated follow ups. #patheticservice

[Atibhi Lehakra @AtibhiLehakra]

@MyntraSupport -Delayed shipping of the product and didn’t accept cancellation. No update from customer care despite repeated follow ups. No courtesy to call back/communicate and no clarity on refund for 40days now! #patheticService #zerocustomerempathy

[Atibhi Lehakra @AtibhiLehakra]

@IndiaPostOffice I would want to recall but would the shipping charges be refunded?

[Atibhi Lehakra @AtibhiLehakra]

@IndiaPostOffice booked a parcel (EK091122562IN) from bangalore to New Zealand on 27.03.21. As per website & officials (ticket#-2000850274) it left for NZ from Mumbai on 31/03/21.
NZ post confirmed that they haven’t received it yet. Where is my parcel stuck for the last 4weeks?

[Atibhi Lehakra @AtibhiLehakra]

@IndiaPostOffice do you selectively choose to respond to some tweets and ignore the rest? I have been tweeting for a fortnight now and no one has bothered to reply.

[Atibhi Lehakra @AtibhiLehakra]

@IndiaPostOffice for the last 29days my parcel (EK091122562IN) is showing status as item bagged in MUMBAI EMS SPEED POST CENTRE. The destination country has not received it. Tweeting this third time. Where is my package? When will it be delivered?

[Atibhi Lehakra @AtibhiLehakra]

@IndiaPostOffice for the last 28days my parcel (EK091122562IN) is showing status as item bagged in MUMBAI EMS SPEED POST CENTRE. The destination country has not received it. The complain has been closed without any resolution. Where is my package? When will it be delivered?

[Atibhi Lehakra @AtibhiLehakra]

@IndiaPostOffice When will I get an update?

[Atibhi Lehakra @AtibhiLehakra]

@IndiaPostOffice @rsprasad @OfficeOfRSP request intervention. been calling/mailing different post offices across Mumbai/Bangalore but no response/update about the parcel since 31st March. Ticket closed with incomplete information on grievance redressal. Where is it stuck? Why the delay?

[Atibhi Lehakra @AtibhiLehakra]

@IndiaPostOffice Hi Team,
Request some cooperation here. Can someone own up and update the details of the parcel?

[Atibhi Lehakra @AtibhiLehakra]

One week of follow up and still no response @greensoulergo . No one is replying on mail. Phone line are dead. Green soul is shamelessly asking me to stitch the damaged fabric. How pathetic and cheap can you be?
#patheticCustomerEmpathy #zeroBusinessEthics #ShameOnGreenSoul

[Atibhi Lehakra @AtibhiLehakra]

@greensoulergo received a damaged and torn chair on 28th Oct. Have been mailing your team for return but got no acknowledgment of the issue or any response in the last 3 days.
Please arrange for return and refund at the earliest

[Atibhi Lehakra @AtibhiLehakra]

@Pepperfry there is no acknowledgement for the issue as well. This is really pathetic. The product is damaged and there is no response despite repeated follow ups. No way to escalate on app.

[Atibhi Lehakra @AtibhiLehakra]

@Pepperfry assigned carpenter damaged my new dining table on 11/07/20. Following up repeatedly but all tickets closed without resolution. Multiple false promises. CX mgr is hopeless and blaming me if I let carpenter do his shoddy job. Order 306357413
#PatheticServicePepperFry

[Atibhi Lehakra @AtibhiLehakra]

@GetToWork5 unable to buy ride packages. Tried 4 times in last 4 days. Money is devoted, transaction successful but adding ride to account is always in progress. Mailed support thrice but no response. #poorCustomersupport #failedTransactions

[Atibhi Lehakra @AtibhiLehakra]

@bigbasket_com The delivery executive is expected to deliver my order between 9:30-12. I will finally be making complete payment without promo code since he will not leave my premises till the payment is made. Will you be refunding my money?

[Atibhi Lehakra @AtibhiLehakra]

@bigbasket_com seriously need to fix payments module. Been 2-3 months. Txns fail every time a coupon is applied on any wallet/card. Payment succeeds on removing promo codes. CustCare replies promo codes have expired even when app says otherwise. #falsePromise #poorExperience