Atif Javed Ansari

Engineer, Geek, Audiophile, Explorer, Manager, Signature Success @Salesforce | Tweets & Opinions are my own! 😇

[Atif Javed Ansari @AtifJavedAnsari]

@yash958singh @SwiggyCares @SwiggyCares do you have any updates on this?

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport You and your delivery team is ####, my father had to drive to a spot to pick it!

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport @Flipkart I never asked for rescheduling delivery. I picked the call and ack'd that the delivery will be attempted. Your chat doesn't let me talk to an agent. Pls help.

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport Thank you, that's a great template. Can I please get my order delivered today? Could someone assure me it will be delivered for sure?

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport Let's talk here only as even your DMs aren't helping. The order is still not delivered. It's been 4 days now with all this going on. This is not expected.

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport What? Seriously? I told you I've already contacted Support but didn't get any help. Can I get a human call me back?

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport This is again rescheduled even after talking and escalating to 'Vani'.

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport I have already tried chatting 2-3 times. All I get is your AI agent, I also spoke to this AI agent. But there is no resolution so far. This is super frustrating.

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport What's the point? Your DM routed me to chat, chat doesn't let me talk to a human!

[Atif Javed Ansari @AtifJavedAnsari]

@zeptocares What's your take?

[Atif Javed Ansari @AtifJavedAnsari]

@ZeptoNow @zeptocares
You expect customers to consume this product?
Not At All Satisfied with Support on
#TK70714BDD674 by Siri Chandana. Kept sending templated responses!

[Atif Javed Ansari @AtifJavedAnsari]

@SamsungIndia @BlueDartCares Support wasn't helpful

[Atif Javed Ansari @AtifJavedAnsari]

@SamsungIndia @BlueDartCares This shipment has been sitting in my hometown since Dec 19. The courier keeps pushing fake delivery updates—no one ever contacted us. Disappointingly, both Samsung and Blue Dart support have been of zero help so far. Please escalate this immediately.

[Atif Javed Ansari @AtifJavedAnsari]

@UC_Assist @urbancompany_UC

[Atif Javed Ansari @AtifJavedAnsari]

@UC_Assist What's the ETA on getting a chat response? Waiting for almost 10 mins now!
@urbancompany_UC

[Atif Javed Ansari @AtifJavedAnsari]

@IndiGo6E 6E638, 1hr 20min flight got delayed by almost an hour and you still can't decide what to pull? Been sitting here for almost 15mins!

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport Nothing has been done, and I’m sure nothing will be. Due to the pathetic support and complete irresponsibility from multiple Flipkart teams, I’ve had to cancel my order.

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport I never rescheduled delivery. Yesterday your delivery guy told me he was unable to pick the order and hence he will deliver it today. Now it's rescheduled for tomorrow stating I have asked. This is false update. Please rectify it and have it delivered ASAP.

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport No. After the kind of support I received from your chat team, I’ve cancelled the order. Not wasting any more time on Flipkart.

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport @flipkartsupport @Flipkart Is that how your support handles customers? Chat abruptly Closed!

[Atif Javed Ansari @AtifJavedAnsari]

@flipkartsupport Your Support keeps sharing templated responses. I'm unable to find a contact number for your support team as well.