@waahoowaa Correct, Alex. External accounts did not migrate over as they will need to be re-authorized for the new mobile app. For more helpful information, please visit our website at https://t.co/faovcEEDfs. Thanks! -Renee
@waahoowaa Thank you Alex. The banner should disappear when you hit the "X" but will return when you reopen the app. This banner is only temporary to guide customers through the initial transition. -Renee
@Hoomans_is_this Additionally, our Customer Care Center is open on Saturday from 7am until 5pm if you need any banking assistance in the interim (800.990.4828). Thanks, and have a great night!
@Hoomans_is_this Good Evening! We are transitioning to our enhanced platform this weekend and the new app will be available Monday morning. Check your email for details, or everything in one place at https://t.co/faovcEEDfs
@BlueEyesBlondee@cEvert0n Hi Sheri, debit card functionality has been restored. If you are still experiencing an issue with your debit card, please reach out to us at 1-800-990-4828.We apologize for any inconveniences that you have experienced. Thanks! -Renee
@beeman455 @strrrfckr If you can DM me your name (no account info, please), I can have the team check on your card specifically. The impacted cards continue to come back online, but I can do my best to locate yours. Thanks!
@niathisniathat_ We started seeing cards come back online around 5pm and are waiting for full resolution to complete. Have you received a decline in the last 30 minutes?
@strrrfckr @beeman455 Cards are still actively coming back online, so there may be some time for all to be fully functional. We'll be here until they are to provide updates.
@beeman455 @strrrfckr We expect to receive an update shortly and will continue to provide updates until resolution. As soon as I have information, I will respond here to you.
@beeman455 @strrrfckr We have not seen any cases reported of this, most likely due to the fraud alerts being erroneous, but that is something to take into consideration. Some ATMs offer access without a card insert required.
@willis3986 @Larsrows We will be happy to cover any fees incurred due to this outage. Once resolved, we will work to communicate how to receive assistance. Thanks!