Atlantic Union Bank

When you are ready to bank better, bank at Atlantic Union Bank. #VirginiasBank Member FDIC | Equal Housing Lender

Community Guidelines:

[Atlantic Union Bank @Atlantic_Union]

@waahoowaa Correct, Alex. External accounts did not migrate over as they will need to be re-authorized for the new mobile app. For more helpful information, please visit our website at https://t.co/faovcEEDfs. Thanks! -Renee

[Atlantic Union Bank @Atlantic_Union]

@waahoowaa Thank you Alex. The banner should disappear when you hit the "X" but will return when you reopen the app. This banner is only temporary to guide customers through the initial transition. -Renee

[Atlantic Union Bank @Atlantic_Union]

@Hoomans_is_this Additionally, our Customer Care Center is open on Saturday from 7am until 5pm if you need any banking assistance in the interim (800.990.4828). Thanks, and have a great night!

[Atlantic Union Bank @Atlantic_Union]

@Hoomans_is_this Good Evening! We are transitioning to our enhanced platform this weekend and the new app will be available Monday morning. Check your email for details, or everything in one place at https://t.co/faovcEEDfs

[Atlantic Union Bank @Atlantic_Union]

@BlueEyesBlondee @cEvert0n Hi Sheri, debit card functionality has been restored. If you are still experiencing an issue with your debit card, please reach out to us at 1-800-990-4828.We apologize for any inconveniences that you have experienced. Thanks! -Renee

[Atlantic Union Bank @Atlantic_Union]

@beeman455 @strrrfckr If you can DM me your name (no account info, please), I can have the team check on your card specifically. The impacted cards continue to come back online, but I can do my best to locate yours. Thanks!

[Atlantic Union Bank @Atlantic_Union]

@strrrfckr @beeman455 I've followed you back and that should do the trick. Thanks!

[Atlantic Union Bank @Atlantic_Union]

@niathisniathat_ We started seeing cards come back online around 5pm and are waiting for full resolution to complete. Have you received a decline in the last 30 minutes?

[Atlantic Union Bank @Atlantic_Union]

@strrrfckr @beeman455 Cards are still actively coming back online, so there may be some time for all to be fully functional. We'll be here until they are to provide updates.

[Atlantic Union Bank @Atlantic_Union]

@beeman455 @strrrfckr We expect to receive an update shortly and will continue to provide updates until resolution. As soon as I have information, I will respond here to you.

[Atlantic Union Bank @Atlantic_Union]

@beeman455 @strrrfckr We have not seen any cases reported of this, most likely due to the fraud alerts being erroneous, but that is something to take into consideration. Some ATMs offer access without a card insert required.

[Atlantic Union Bank @Atlantic_Union]

@willis3986 @Larsrows We will be happy to cover any fees incurred due to this outage. Once resolved, we will work to communicate how to receive assistance. Thanks!

[Atlantic Union Bank @Atlantic_Union]

@beeman455 @strrrfckr We are seeing some successful usage of both AUB and non-AUB ATMs, but not in all cases.

[Atlantic Union Bank @Atlantic_Union]

@8Leggedape @d00mseer We do not at the moment, but we have all hands on deck working to resolve. Thanks!