Atul Malik

Life is about Learning, keep Learning and growing Every Day.

[Atul Malik @Atulmalik0077]

@CISFAirport T1
It was a great and hassle free experience at IGI airport Delhi.

[Atul Malik @Atulmalik0077]

@18002096006 @Mahindra_Auto @Mahindra_Thar Dear Team,

Once the problem is resolved. I will follow your command.

[Atul Malik @Atulmalik0077]

Dear Anand Mahindra Ji, @anandmahindra #AnandMahindra

I hope this message finds you well. This message is in Reference to the recent Tweet I made yesterday. #Mahindra #Mahindra4U #X

With a heavy heart, I am reaching out directly to you after exhausting every possible channel within Mahindra's customer support structure. I am a proud owner of a Mahindra Thar #Thar , a vehicle I once associated with trust, pride, and Indian engineering excellence. However, my experience over the past two years has been nothing short of distressing. @Mahindra_Thar #Mahindra #Mahindra4U

Despite multiple complaints, follow-ups, and escalations—including direct communications with your customer care team @Mahindra_Auto , senior management, and recently on Twitter #CustomerExperience —there has been no meaningful resolution to my concerns. I feel completely unheard and neglected. #CustomerServiceFail

I have faced persistent issues with my vehicle, and the service support from the assigned agency has not only been inadequate but at times, downright harassing. Being a loyal customer, this apathy raises a serious concern: Is customer satisfaction no longer a priority for Mahindra?

Attached to this email/message are screenshots of the numerous emails and complaints I have sent over time—sadly, without any response or action from your so-called “dedicated” teams #mentalillness #Harassment by. The emotional and mental stress caused by this entire ordeal is beyond expression. #ppautomotivepanipat #ppkarnal #pppanipat

I write to you not just as a customer, but as someone who believed in the Mahindra brand. I urge you to please look into this matter personally or direct someone with the authority and intention to resolve it effectively. At this point, I seek accountability and closure, not automated replies or hollow assurances.

Hoping for your kind intervention and a fair resolution.

Warm regards

Atul

[Atul Malik @Atulmalik0077]

Dear Team,

I hope you are doing well.
This is to notify you that 48 hours have already been passed and not even a single step taken, nor any call received. I believe in equality and justice. Corrective measures should be taken so that no other customer should face such harassment. I request your support and will wait for your positive response as soon as possible.

[Atul Malik @Atulmalik0077]

Sharing new features introduced in Mahindra Thar. Exploring my country with #thar #Mahindra4U.
Modified by P.P Automotive Panipat, comes with an inbuilt Bass tube. This is a pure torture, Mental harassment #MentalHealthMatters #Harassment over a period of two years. This is after a successful two visit from Gujrat plant Employees and aprox 30 visit to P.P Automotive by myself. Management and service quality is extremely Poor. Request @anandmahindra @Mahindra_Auto @tech_mahindra @Mahindra_Thar to plan a surprise visit of your higher authority on any day, and speak to customers, All answers to my question will get resolved that day. Customers are literally harassed by the agency. This is only because of the Monopoly owned by P.P Automotive in neighbouring districts as well. As a customer I demand justice for harassment, Stress, Mental Torture faced in past two years. #ppautomotivepanipat #pp #pppanipat #CustomerExperience #torture #thar

[Atul Malik @Atulmalik0077]

Dear Mahindra Automobile Team,

I am writing to express my deep disappointment and frustration with the lack of resolution regarding my long-standing issue with P.P. Automotive Panipat, Haryana. Over the past two years, I have made multiple attempts to address the problem through the appropriate channels — starting with the agency staff, followed by the manager, general manager and the Mr. Kapoor Vice President P.P Automotive. Despite following the hierarchy diligently, I have received no satisfactory resolution.

I then escalated the matter to your customer support team via email, hoping for a fair and timely resolution. Unfortunately, even this avenue has failed. I have not received any response to my concerns, and the ongoing neglect and unresponsiveness have left me feeling harassed, unheard, and disrespected as a customer.

I want to make it clear that I have ample documented evidence — including email trails, service records, and proof of fake commitments, unethical practices, and customer exploitation. This situation goes beyond a mere service complaint. It touches upon serious issues such as social justice, fraudulent behavior, and violation of consumer rights.

Furthermore, the monopoly held by this agency over three neighboring districts leaves customers like me without any alternative. This is not just unfair — it is deeply concerning from a customer service and brand integrity perspective.

If this is what a loyal Mahindra customer has to endure for two years, it forces one to ask: Is switching the brand the only recourse left? This story is not only particular to me but my family and friend circle is also fed up with quality of service P.P Automotive panipat offers.

I respectfully request that you share the official email or contact details of higher authorities or escalation officers within Mahindra who are empowered to take immediate and meaningful action. I am prepared to share all my documentation and evidence once I am connected to the right platform or authority.

Also if you want I can share the harassment faced by me at every point with proper evidences via Tweets.

Please treat this matter as urgent and respond accordingly.

Regards,
Atul Malik

Owner - Mahindra Thar
HR 94 0077

@anandmahindra @MahindraRise @Mahindra_Auto @Mahindra_Thar @mahindra

#CustomerSupport #CustomerExperience #thar #mahindra4U #PPAUTOMOTIVEPANIPAT #CustomerServiceFail #truestory

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