AudioCodes

We deliver AI-driven solutions that enable future-ready enterprises to modernize voice, optimize CX and transform interactions into business intelligence.

[AudioCodes @AudioCodes]

New brand.
New look.
New story.

And a strong legacy that keeps evolving as we move beyond connectivity and deeper into Voice AI.

That evolution reflects AudioCodes’ vision: a future where voice and AI work together to drive smarter, more seamless communication - helping organizations unlock the full strategic value of voice, enhance employee & customer experiences and stay ready for what’s next.

Join our journey and discover what’s ahead!✨

[AudioCodes @AudioCodes]

Looking back on a busy May in North America!

From ePlus and CXS to Zoom and Xperience, it’s been a packed and impactful month for the AudioCodes team.

Across every stop, we met new partners, connected with visitors and had great conversations about our latest and greatest innovations.

Thank you to everyone who stopped by, shared ideas and joined the conversation.

Show some love for our team in the comments!

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AudioCodes and Konekt Offer Secure Voice and Data Sovereignty via Zoom Phone’s Dedicated UK Cluster.🆕

A Secure Communications Strategy Starts with One Simple Question: Where does your voice traffic go?

For UK public sector and regulated organizations, that question matters more than ever.

With Zoom Phone’s dedicated UK cluster, AudioCodes & Konekt are helping organizations keep voice traffic securely within UK borders while strengthening privacy, compliance and security.

It’s a UK-first approach built for organizations that need modern business communications without compromising data sovereignty.

Deep dive into our new blog to learn more >>> https://t.co/EzllOGb4Vh

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In Healthcare, Critical Conversations Happen Every Hour of Every Day.

In staff meetings.
In care coordination sessions.
In case reviews.
In shift handoffs.

The challenge is not whether those conversations should be captured.

It’s how to capture them without treating patient data like ordinary workplace data.

In a new article for MedCity News, Marina Risher explains why standard cloud-based AI meeting tools often don’t work for healthcare environments, especially when protected health information, HIPAA requirements and legacy clinical systems are involved.

That’s where on-premises voice AI becomes especially important, helping organizations process, summarize and store conversations locally.

Check out the article to learn more >>> https://t.co/DFJNe7ox5d

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A 1,400-person UK legal firm was running a mess of legacy phone systems.

Their team was already trained on Microsoft Teams. The E5 license investment was already there.

They didn’t want a separate contact center platform disconnected from the rest of the business.

Here's what that looked like in the real world after the transition:

✅ Consolidated UCaaS & CCaaS
✅ Leveraged existing E5 investment
✅ Single presence, security, and simplicity without retraining anyone
✅ Customer service operations built directly around Microsoft Teams

Hear why this customer profile is the real sweet spot on the latest CX:EX podcast >>> https://t.co/YFzELeT3UT

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Most people would never accept leaving a doctor’s appointment without written instructions.

So why accept that after a legal meeting?
No written summary.
No clear decisions.
No action items.
No record of advice given.

It happens more often than you think.

And when legal conversations are not documented clearly, clients are left to fill in the gaps themselves.

That creates confusion. And confusion becomes cost or wasted effort.

A proper legal meeting summary should make everything clear: what was discussed, what risks were identified, what decisions were made, what actions come next and who’s responsible for what.

This is not a nice-to-have.

It’s part of actionable Meeting Intelligence.

And good lawyers treat it that way.

That’s exactly where our Meeting Insights for Legal Firms fits in, helping firms capture and organize legal conversations into structured, searchable insights.

Find out more >>> https://t.co/mIKyrhnW3A

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Voice AI Is Rewriting the Rules and Channel Partners Are in the Driver’s Seat!

With voice AI, everyday conversations are no longer just interactions.

They’re a vital source of business intelligence, turning complex, urgent, high-value calls into actionable insights that boost customer experiences and unlock new revenue opportunities.

For channel partners, this shift is a chance to move beyond connectivity and become strategic advisors driving long-term value.

Find out more about this shift >>> https://t.co/qpj2cfQLjc

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A Strong Voice Bot is Rarely the Result of One Great Model.

It comes from choosing the right stack and making sure every layer, from STT to LLM to TTS, works together in real time.

On June 18, join our Live Hub Webinar to learn what actually affects performance, what common integration mistakes to avoid and how Live Hub helps simplify the process.

A practical session for anyone building voice AI that needs to perform beyond the demo.

Sign up now >>> https://t.co/b67n18aeqO

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Watch the Third Episode in Our New Video Series, B2B: Back to Basics!

You don’t need a technical background to enjoy it, because this series breaks down what our products are and why they matter in a simple, practical way.

In this episode, Tomer Yair Zemel, our Enterprise Strategic CS Leader, introduces AudioCodes Live Hub and explains how it helps organizations connect voice systems, AI applications and communication channels in one secure, scalable cloud platform.

From Teams calls and SIP trunks to voice bots and real-time translation, Live Hub makes complex voice environments much easier to set up, manage and scale.

Watch now to see why simpler voice and AI integration matters.

[AudioCodes @AudioCodes]

Building an AI Agent is One Thing.

Getting it to work reliably in a real enterprise voice environment is something else entirely.

That is where many projects become more complex than expected.

Telephony infrastructure, contact centers, global voice channels, resiliency and operational visibility all have to work TOGETHER for voice AI to perform in production.

Explore how AudioCodes helps enterprises connect Google CX Agent Studio to the global voice ecosystem with seamless, managed integration in our latest blog.

Check it out now >>> https://t.co/wJUhhBhjpg

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26 Million Microsoft Teams Phone Users isn’t Just a Milestone.

For resellers and service providers, it’s a signal.

Demand for Teams-native voice is growing fast and Operator Connect is looking set to overtake Direct Routing as the preferred option for PSTN connectivity.

The opportunity is clear, but capturing it isn’t always simple when certification requirements and infrastructure complexity get in the way.

In a new guest blog on the Microsoft Marketplace blog, AudioCodes’ Benny Matityahu explains how partners can turn this shift into new revenue streams with Operator Connect for Resellers, powered by AudioCodes Live Platform.

Check out the full blog >>> https://t.co/EtuvPaRUH8

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For years, we built the infrastructure that kept enterprises talking.

And... we were good at it!

But conversations became something MORE - decisions, risks, opportunities missed or caught in real time.

The organizations that understood this first didn't just use voice.

They listened to it differently.

That is the shift we have been building toward: Voice AI that turns every conversation into something your business can act on.

That is the story behind our evolution and the direction we are building together.

[AudioCodes @AudioCodes]

We Strongly Believe a Healthy Workplace Culture is Built in the Everyday Moments.🙌

For our RTP office, the Spring Employee Appreciation Breakfast has become one of those moments - a chance to come together, recognize the hard work of our employees and strengthen the sense of community that makes our workplace special.

It's a simple way to show appreciation, but it means a lot.

And that's exactly why traditions like this truly matter.

[AudioCodes @AudioCodes]

It’s Time to Leave Manual Note-Taking Behind.

When legal teams work across offices, time zones and hundreds of client conversations, documentation can quickly become a bottleneck.

That was the challenge DWF set out to solve.

By adopting AudioCodes’ AI-powered Meeting Insights, DWF moved from manual note-taking to instant, structured meeting intelligence - helping teams improve accuracy, speed up follow-ups and free up more time for higher-value legal work.

The result included verified 99% transcription accuracy, faster client response times and more consistent documentation across global teams.

A strong example of how AI can support legal professionals where precision matters most.

Read our new blog to find out more >>> https://t.co/9jVeLtVOpo

[AudioCodes @AudioCodes]

Big updates just landed in Voca CIC 🚀

⭐ AI Receptionist: takes customer calls from first hello to resolution across any phone system
⭐ Quick Start Design: ready-to-use AI for common service scenarios
⭐ One AI workspace: faster builds, easier updates, all in one place
⭐ One-click callbacks: never miss a customer follow-up
⭐ Azure Communication Services SMS: more flexibility across channels

See what’s new in Voca Conversational Interaction Center’s 12.2 Release >>> https://t.co/s91Cw9AGtQ

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Your Meeting Notes May Be Creating More Risk Than Value.

Meeting notes are often inconsistent, incomplete and difficult to govern - creating real risks for compliance and knowledge management.

With AudioCodes’ AI-powered Meeting Insights On-Prem, privacy-first organizations can finally bring structure, consistency and control to meeting documentation while keeping data safely within their own environment.

Our new Template Studio feature helps transform everyday conversations into standardized, secure and valuable business assets without sacrificing flexibility.

Read our full blog to find out more >>> https://t.co/OqZnjCnIIl

[AudioCodes @AudioCodes]

A recent lawsuit against https://t.co/IZ2rH57hvo alleges that the AI notetaker is recording participants without full consent and using that data for model training. Thank you Reworked for bringing attention to the role of these tools in the digital workplace.

In the article, our VP of AI Applications for North America, Steve Styczynski, points to a growing concern: even without a formal ruling, the risks are already visible. In some cases, recordings can be stored externally or repurposed beyond their original intent, highlighting the widening gap between how these tools are used and how they’re governed.

Banning these tools isn’t realistic. The more effective approach, according to Steve: “Provide enterprise-approved solutions that operate within the organization's governance framework, where data processing, storage and usage remain fully controlled.”

For more information, check out the article here >>> https://t.co/hdJSwDbCM7

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Work Feels So Much Different Now.

Teams are in the office, at home and everywhere in between.
But wherever people work, they still need voice to be simple, reliable and ready to support the way business actually happens.

PSTN connectivity, legacy migration, onboarding, policy management and daily operations all need to work TOGETHER if the experience is going to feel seamless for IT teams and end users alike.

AudioCodes Live was built for exactly that.

As a managed solution for Microsoft Teams, it combines calling, contact center and AI services to help organizations deploy, operate and optimize Teams Phone with more confidence and less complexity.

[AudioCodes @AudioCodes]

“Your Flight Has Been Delayed” - The One Message Every Traveler Will Hear at Some Point.

And when disruption hits, passengers expect answers immediately - and communication has never been more critical with nearly 1 in 4 flights delayed.

Voice AI is emerging as a key tool for airlines, helping them respond faster, reduce pressure on contact centers and deliver proactive updates that improve the passenger experience across every channel.

It also supports greater operational resilience in complex, real-time conditions.

Check out our new blog to learn more >>> https://t.co/nBDepLQ2dB

[AudioCodes @AudioCodes]

Replace Menus with Real Conversation.

From first hello to resolution, Voca CIC’s AI Receptionist:

✅ Routes calls, books appointments & answers questions automatically
✅ Hands off to agents when needed
✅ Works with any phone system including Microsoft Teams, Cisco, Zoom, Avaya & more
✅ Integrates with AudioCodes Live Platform for delivery at scale

[AudioCodes @AudioCodes]

Most Organizations Don’t Modernize Telephony Overnight.

It usually starts with a moment: a contract renewal, a push for hybrid work, a global expansion plan or a growing interest in AI.

That is when the bigger question shows up: Not just how to keep calls running, but how voice fits into the modern workplace.

Voice is still one of the most powerful ways we communicate in business. But today, it’s no longer just about making calls - It’s becoming a more strategic, data-driven part of how organizations work.

In our latest blog, we break down 8 strategic signals that it may be time to move to Microsoft Teams Phone and what that shift can unlock for your business.

See the full breakdown >>> https://t.co/UenTbPQ7mI