Car dealerships made the most out of a disruptively bad situation, according to the findings of the J.D. Power 2021 Customer Service Index (CSI) Study.
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#JDPowerCSI
Have you or your team been misled by these common myths around automotive CRM? Dispel these myths with reality, and transform your CRM from a necessary cost to a profit center. https://t.co/2x8sd3C1GA
"Obviously, dealers have played an important role in this industry for the last 100 years. But I would also say they have an even more critical role to play over the next 100 years." — DealerSocket's Byron McDuffee talks to DealerTech Nerd Stefan Drechsel.
https://t.co/MKLhetA3Mi
Customer trust is lost when different service employees quote different prices for the same job. Learn how easy it is to achieve consistent service estimates with Auto/Mate https://t.co/ZonLrwKpuX
Are your service advisors answering phones during busy times? To improve the customer experience & generate more service revenue, cross-train employees or outsource incoming service calls to a BDC.
Did you know @DealerSocket has a series of FREE educational webinars? Learn how to grow revenue, attract new customers, & get the most out of your CRM! https://t.co/jMI7Pjapnh
Does your dealership have a purchase order (PO) system? @KRock111 explains why you need one & shares best practices for an efficient PO system https://t.co/weaQpYYbUb
What's the real value of an electronic write-up process with mobile tablets? Data captured can be used to generate more service potential from current customers.
Auto/Mate DMS Receives “Top Rated” @drivingsales Dealer Satisfaction Award—this is the ninth consecutive year we’ve been honored! We’d like to send a big shout out to all of our customers who voted for us. Thank you! https://t.co/nubi6J2svZ