Jan Pritchard

Retired from Avalon Abseiling Ltd in Hutton lives in South Ockendon. Married to Len

[Jan Pritchard @Avalon9b]

@oelma__ I’ve got 2 legs

[Jan Pritchard @Avalon9b]

@batuhanppn As an experienced driver you shouldn’t be in that predicament

[Benonwine @benonwine]

Was really looking forward to lunch today at The Golden Lion in Brixham with family. I’d heard lots of good things about it, so I was quite excited.

We’d booked a table for eight set for today over a week ago. There were young children in the party so you’re relieved when you have a place booked.

Then, last minute, they CANCELLED us.

Apparently we hadn’t followed a procedure sent by text. A text that never arrived.

The booking was made by phone an over a week earlier. Nobody mentioned that process then.

The day before they suddenly wanted bank details not over the phone, only via text instructions that we never received.

We said, politely, that cancelling an eight-person family booking at the last minute with kids involved was unprofessional and not good customer service as well as not being fair.

What we got on the phone was not an apology. It was a barrage of abuse and expletives. One of the owners, Jay or Alex, called my sister-in-law a “thick c**nt” and told her not to come back.

She was in floods of tears. Completely shaken by the way she was spoken to which was inappropriate and revolting.

That is out of order.

If you can’t deal with customers, you shouldn’t be in the hospitality trade. And if you use foul, abusive language like that to a customer, it is completely unacceptable.

A last-minute cancellation of a family table of eight is bad enough. Speaking to someone like that is completely unacceptable. There is no excuse.

A good pub sorts a booking problem. It doesn’t swear at the customer and tell them never to come back.

We’re posting this so people know how this venue handled it. A pub should not get away with calling a customer a thick c**nt.

PLEASE MAKE THE GOLDEN LION IN BRIXHAM FAMOUS!!!

If you think that’s unacceptable, share this.

The Golden Lion @brixgoldenlion
65 New Road, Brixham, TQ5 8NL
Owners and Landlords: Jay Davidson and Alex

[Jan Pritchard @Avalon9b]

@lady_valor_07 Strong

[Jan Pritchard @Avalon9b]

@steveexoldbill Not alone and not sad, I can remember all the registrations that my dad had, but not all the ones I’ve had

[Jan Pritchard @Avalon9b]

@Mimiiben1 63. Double it and add 1

[Jan Pritchard @Avalon9b]

@sabamaliktmhg For opening your corned beef tin

[Jan Pritchard @Avalon9b]

@PhilSledge I always do and think that’s the right way to do it imo

[Jan Pritchard @Avalon9b]

@Seraphinaf5 176

[Jan Pritchard @Avalon9b]

@WorkElizab The Beverley Sisters

[Jan Pritchard @Avalon9b]

@shouq_al90149 My grandparents on my fathers side both born in the late 1800s

[Jan Pritchard @Avalon9b]

@WorkElizab Now Voyager

[Jan Pritchard @Avalon9b]

@Aliya_1516 Definitely B

[Jan Pritchard @Avalon9b]

@MrPitbull07 Yes and the milkman also drove an electric vehicle

[Jan Pritchard @Avalon9b]

@TheBritLad If they switch to halal does this mean no pork products in subway sandwiches?

[Jan Pritchard @Avalon9b]

@lippyent Pinky and Perky

[Jan Pritchard @Avalon9b]

@Mr_Husky1 My friends little sister said Farmer Christmas many years ago and he is still farmer Christmas to me

[Jan Pritchard @Avalon9b]

@ronsterd89 May I obey all your commands with equal pleasure Sire

[Jan Pritchard @Avalon9b]

@Matt_Pinner Twice, both times very mildly

[Jan Pritchard @Avalon9b]

@WorkElizab None, they would be allowed to wear trousers in my school