Avid Customer Care

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[Avid Customer Care @AvidSupport]

@yunusbasaran @yunusbasaran we havent heard back and I see that the last case with you open was #05142883 and related to an Avid play Avid Play | Outlet Inquiry. is this the one you are questioning? or is there a different case #? Avidmarianna

[Avid Customer Care @AvidSupport]

@yunusbasaran Sorry to hear about this, Yunus. Please give me your case number or Email me your registered Email address so we can check on this ASAP ([email protected])

[Avid Customer Care @AvidSupport]

@yunusbasaran Hi there, sorry to hear about this.. please do share via DM or through my Email at [email protected]

[Avid Customer Care @AvidSupport]

@MikeShupp Sorry to hear about this, Mike. Can you Email me your Avid Account Details so we can check on this further? Thanks ([email protected])

[Avid Customer Care @AvidSupport]

@enjoyig Hello there.............. @enjoyig Cant help usnless you send your MyAvid email so we can look at this for you. Avidmarianna

[Avid Customer Care @AvidSupport]

@markprator @markprator we cant hep unless you send your MyAvid email. Avidmarianna

[Avid Customer Care @AvidSupport]

@enjoyig Sorry to hear about that. Can you DM or Email me your registered Email or iLok ID so we can take a look at your issue further? ([email protected])

[Avid Customer Care @AvidSupport]

@markprator Sorry to hear about this. Please DM us your registered Email so we can check on this and fix ASAP. https://t.co/7oO015sPWN

[Avid Customer Care @AvidSupport]

@markprator Hi! Sorry to hear about this. Please DM or Email us your registered Email. Thanks! ([email protected])

[Avid Customer Care @AvidSupport]

@logan_pettipas Hey Logan, sorry about that. Which Pro Tools version, OS, and plugin/version were you loading when it stopped responding? Was this happening in an existing session or a new/blank one?
Happy to help take a look.

[Avid Customer Care @AvidSupport]

@enjoyig both, and what action typically triggers the freeze?
If you already have an Avid support case, please post the case number as well and I can check on it. If not, we can get one created and associated with the existing investigation if the symptoms match.
Thanks! 3/3

[Avid Customer Care @AvidSupport]

@enjoyig the investigation.
That said, I’d like to make sure what you're experiencing is actually the same issue rather than assume based on similar symptoms.
Can you post your Pro Tools version, OS version, UAD software version, whether you're using UADx/native, UAD DSP plug-ins, or 2/3

[Avid Customer Care @AvidSupport]

@lockybutler @lockybutler sent you a direct message. Avidmarianna

[Avid Customer Care @AvidSupport]

@Vlado2Valid email me as I asked already - [email protected] and include your email and name so I can reset it for you.

[Avid Customer Care @AvidSupport]

@Vlado2Valid email address so I can check it out asap. [email protected] 2/2

[Avid Customer Care @AvidSupport]

@Vlado2Valid I did respond yesterday....... Post from AvidSupport by Marianna Montague on May 28, 2026, 9:24 AM
Sent
Hello and apologies for the delay. Did you create a case off the support page to reach our agents. email me directly your issue please and make sure to include your MyAvid 1/2

[Avid Customer Care @AvidSupport]

@CoreyCoka or just PM us your registered Email or iLok ID.