Avid Customer Care

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[Avid Customer Care @AvidSupport]

@Vlado2Valid email me as I asked already - [email protected] and include your email and name so I can reset it for you.

[Avid Customer Care @AvidSupport]

@Vlado2Valid email address so I can check it out asap. [email protected] 2/2

[Avid Customer Care @AvidSupport]

@Vlado2Valid I did respond yesterday....... Post from AvidSupport by Marianna Montague on May 28, 2026, 9:24 AM
Sent
Hello and apologies for the delay. Did you create a case off the support page to reach our agents. email me directly your issue please and make sure to include your MyAvid 1/2

[Avid Customer Care @AvidSupport]

@CoreyCoka or just PM us your registered Email or iLok ID.

[Avid Customer Care @AvidSupport]

@CoreyCoka Please send your info to [email protected]

[Avid Customer Care @AvidSupport]

@CoreyCoka May I know what Email you used? Can't help you with very little information.

[Avid Customer Care @AvidSupport]

@CoreyCoka Hi, apologies on this. Please send me a direct Email at [email protected] with your registered Email so we can have it manually reset

[Avid Customer Care @AvidSupport]

@uniformrec Hi there, sorry to hear about this. Can you send me an Email with further info on your S1 console? Thank you ([email protected])

[Avid Customer Care @AvidSupport]

@BityBeats Hi, sorry to hear about this, not sure where you received that info, but Perpetual Licenses are still available. Can you PM us your iLok ID so we can check on your license further?

[Avid Customer Care @AvidSupport]

@CoreyCoka Corey... hello there. Can you send me your MyAvid email used at https://t.co/HHT3B4UlPC and I can reset the password for you. I assume thats the one you are referencing.... [email protected]

[Avid Customer Care @AvidSupport]

@DjScrog Sorry to hear about this. May I know your existing case number if there's one available? If none, can you PM us your iLok ID along with your concern so we can check on this ASAP? https://t.co/7oO015sPWN

[Avid Customer Care @AvidSupport]

@Vox_Redux Hello Michael.... I see you have a case open 05120469 and support is assisting. They have escalated the issue and will be in touch soon. Avidmarianna

[Avid Customer Care @AvidSupport]

@C_Smith0213 Awesome! Thanks for the update. glad to hear it's all set. Have a great week!

[Avid Customer Care @AvidSupport]

@Lennysonofbenny https://t.co/7oO015sPWN

[Avid Customer Care @AvidSupport]

@Lennysonofbenny hi Ben Sims, sorry to hear about that. Can you DM me your info including the version of Pro Tools you're trying to run and on what Operating System and OS version? Thank you

[Avid Customer Care @AvidSupport]

@realJulesTaylor Hey Jules.... Im sorry this happened again. Can you email me directly so I can look at your Avid account and include your system ID. This needs to be resolved immediately. Avidmarianna. send too [email protected]