@Vlado2Valid I did respond yesterday....... Post from AvidSupport by Marianna Montague on May 28, 2026, 9:24 AM
Sent
Hello and apologies for the delay. Did you create a case off the support page to reach our agents. email me directly your issue please and make sure to include your MyAvid 1/2
@BityBeats Hi, sorry to hear about this, not sure where you received that info, but Perpetual Licenses are still available. Can you PM us your iLok ID so we can check on your license further?
@CoreyCoka Corey... hello there. Can you send me your MyAvid email used at https://t.co/HHT3B4UlPC and I can reset the password for you. I assume thats the one you are referencing.... [email protected]
@DjScrog Sorry to hear about this. May I know your existing case number if there's one available? If none, can you PM us your iLok ID along with your concern so we can check on this ASAP? https://t.co/7oO015sPWN
@Vox_Redux Hello Michael.... I see you have a case open 05120469 and support is assisting. They have escalated the issue and will be in touch soon. Avidmarianna
@Lennysonofbenny hi Ben Sims, sorry to hear about that. Can you DM me your info including the version of Pro Tools you're trying to run and on what Operating System and OS version? Thank you
@realJulesTaylor Hey Jules.... Im sorry this happened again. Can you email me directly so I can look at your Avid account and include your system ID. This needs to be resolved immediately. Avidmarianna. send too [email protected]