Avios Help

The official customer service Twitter channel for Avios. We’re here to help Mon-Fri 8am-8pm, Sat 9am-5pm and Sun 10am-4pm.

[Avios Help @AviosHelp]

@Carro_Bentley Hi Caroline, I've private messaged you to help further. Thanks Cat.

[Avios Help @AviosHelp]

@YanaYabbers Hi Yana. Please DM me with your details and I can check this for you. Thanks, Mesha. https://t.co/BKvIzqQozJ

[Avios Help @AviosHelp]

@Rhys_fantastico Hi, so sorry for the late reply due to our office closing for the day. Please DM us your details and we can help. Thanks AR

[Avios Help @AviosHelp]

@noplacelike_it Hi Lauren,
We can certainly help you here.
Please just send us via DM your details, such as email address, date of birth and home address, including the postcode, and we will be pleased to look into this further.
Thanks in advance, Lauren.
Regards,
MR

[Avios Help @AviosHelp]

@taylolax Hi Rosie, you'd need to create an account with Flybe to collect Avios on flights with them. You can do this at https://t.co/sJad7m9QSa. Thanks Cat.

[Avios Help @AviosHelp]

@LadyNJ Hi Nic. Please DM us your details and we can look into this for you now. Thanks AR.

[Avios Help @AviosHelp]

@wil80m Hi Wil,
Can you please just confirm if your voucher is linked to your Avios Lloyds Duo Cards?
Thanks!
MR

[Avios Help @AviosHelp]

@Babb_zz Hi!
We can certainly check this here for you.
Can you please just send us via DM (private) your details, such as full name, home address, postcode, date of birth and email address?
We will be then pleased to look into your pending points.
Thanks again!
MR

[Avios Help @AviosHelp]

@breckyn406 Hi there!
Thanks for contacting us. I'm sorry to hear that the number was not correct.
Can you please confirm if you have an Avios account or a British Airways Executive Club account?
Thanks in advance!
Regards,
MR

[Avios Help @AviosHelp]

@misshcwilliams Dear Heather,
I'm really sorry to hear that you have not been able to speak with us. We do apologize for this inconvenience.
If you would like to contact us via DM, we can certainly look into your query.
Thanks very much for your time.
Regards,
MR

[Avios Help @AviosHelp]

@bouquetcelia Hi there, we can certainly help to check this for you. Please may you kindly send us a quick DM with your full name, the first line of your address and post code, your date of birth and finally your email address. We can then check your account for you. Thanks, SS. https://t.co/BKvIzqQozJ

[Avios Help @AviosHelp]

@_CR86 Hi Chris. All reward lights booked with us via our website include hold luggage. Thanks AR.

[Avios Help @AviosHelp]

@kkeepodi Sorry you've had problems getting through. Can you direct message me your booking reference and I'll check your booking for you. Thanks, Cath

[Avios Help @AviosHelp]

@matthewlawton Thanks for your reply, Matthew.
We do apologize for the inconvenience and we would like to thank you for the patience during this busy time.
I'm glad to know that the adviser has been able to help you.
I wish you an Happy New Year.
Thanks again, MR

[Avios Help @AviosHelp]

@esasimon Dear Elizabeth, I'm really sorry to hear that.
If you can contact us via our direct message service, we will be pleased to assist you further.
We will just need your full address, date of birth and email address to check if the details are correct.
Thanks in advance,
MR

[Avios Help @AviosHelp]

@angeloedades Hi Angelo,
We can certainly check if we can help you here; please just send us your query via direct message and we will be happy to assist you.
Regards,
MR

[Avios Help @AviosHelp]

@matthewlawton Hi Matthew. I'm sorry to hear that. We cannot make outbound calls as we are an inbound contact center; at the moment the lines are very busy but we will reply as soon as possible.
Thanks for your time and patience.
Have a lovely weekend,
MR

[Avios Help @AviosHelp]

@ysfgold Hi Sarah. Please DM me with your AerClub details and I'll be happy to check this for you. Thanks, Mesha. https://t.co/BKvIzqQozJ