Aviva UK

Welcome to Aviva UK 💛 Insurance, Savings, Investments and Retirement: protecting what matters most. Our Social Team’s here Mon–Fri, 8am–6pm

[Aviva UK @AvivaUK]

@NickyofWales Hi Nic, we’re sorry to hear this - this isn’t the experience we want for our customers, and we take concerns like this very seriously. Thanks for raising a complaint, so we can investigate and address what’s happened.

[Aviva UK @AvivaUK]

@f1girl Thank you sharing this Kim, this really isn't the level of service we aim to provide. We'd really like to look into this for you. Please pop us a private message with your details, and we'd be happy to help. 😊 https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@PeteGerrard That sounds really frustrating, especially when you’re trying to do something simple and the website’s not playing ball. It should be easy to manage your policy online, we're sorry if you've not had this experience. So we can help further please private message us. https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@DaveJury1968 Hello Dave, please pop us a DM with all policy details, we will get this chased up with the team for you. https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@AmandaEdwa36997 Hi Amanda, we're sorry to see how you’re feeling, and we'd like to help if we can. This isn’t the experience we want anyone to have. Please send us a PM with some more details and your contact information, and we'll make sure this is looked into by the right team as a priority. https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@DaveJury1968 Hi Dave, we're sorry for your loss and can understand how frustrating this must be, especially with probate being delayed.

Please DM us with more details, and we’ll pick this up and get it escalated as a priority to help resolve things for you as quickly as possible.

[Aviva UK @AvivaUK]

@GardenDental Hello, please can you send us a DM, wit your full name, date of birth & policy number? We can then get this chased with the team for you. https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@Kat_h81 Hi Kathryn, thanks for reaching out to us here.
So we can get you in the best hands to discuss your policy, please pop us a private message 🙂 https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@Edgum10 Hi Sian, sorry to hear you've been on hold discussing this. We won't be able to answer this for you here, but if you send s a private message, we'll be happy to find some alternative contact routes 🤝 https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@Clewes85Ian Thanks for your message, we have just responded to your DM ☺️

[Aviva UK @AvivaUK]

@Rjsethi Hi, thanks for reaching out to us here. We're sorry to hear you haven't had an update on your claim, we appreciate this is disappointing.
So we can help ensure this is raised with the team, please send us a private message 🤝 https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@grantpeires Hi Grant, sorry to hear your premium hasn't proved competitive for you this year.

We appreciate how this can impact our customers, you can find out more on how these are rated here - https://t.co/5sgUoiFTOj

If you need further help from us, please send us a private message 🤝

[Aviva UK @AvivaUK]

@onurbike7000 Hi Steve, we haven't blocked your account. We see we've been chatting to you on another platform and are arranging to get you some help there 🤝

[Aviva UK @AvivaUK]

@Vikki15791405 @avivaplc Hi! If you send us a private message, with your details, we can check which route is best for you to get some support with your motor policy 🙂

[Aviva UK @AvivaUK]

@onurbike7000 We will continue to work with you via DM to get this looked into and resolved for you Steve. We appreciate your patience whilst we look into this and reach out to the relevant teams.

[Aviva UK @AvivaUK]

@Nursey1994 Hi Abigail, thanks for reaching out regarding this. We're sorry to hear you've had such trouble with your claim, we appreciate this hasn't made your situation any easier.
We're here to help if you need us, if there's anything we can do, please send us a private message 🤝 https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@plinythe5th We understand this would feel frustrating, premiums are influenced by a range of factors, including claims history, overall market conditions, and wider trends in repair and claims costs. This means prices can change even after one claim. We appreciate you sharing your feedback.

[Aviva UK @AvivaUK]

@music_ancient Hi there, that doesn’t sound like a great experience & we’re sorry for the long wait times you’ve described.

This isn’t the level of service we aim to provide, if you’ve not yet been able to discuss closing your account, please send us a PM, so we can help escalate it for you. https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@AaronJohnBlake1 Hi Aaron, sorry to hear you're not looking to renew with us this year, we can see things haven't been as smooth as we'd expect.
If there's anything we can do to help, please get in touch via a private message 🤝 https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@Everysecondfri3 Hi, thanks for reaching out to us here 🤝
You'll find the contact details for your specific policy on your policy schedule. If you need further help to find these, please pop us a private message 🙂 https://t.co/qMDMbktQep