Awesound support

This account for additional 1:1 support. Main account @AwesoundApp

[Awesound support @AwesoundSupport]

@RiksRedGuard @TheGaryFairley @ChrisSidwells @CyclingLegends1 @awesoundapp 👀

[@levelsio @levelsio]

Me shouting at my own code after reading Elon’s book

“who put this code in here? who made this a requirement? why? you’re fired”

[Awesound support @AwesoundSupport]

@TheGaryFairley @RiksRedGuard @ChrisSidwells @CyclingLegends1 @awesoundapp Harsh but fair 😅.
I hope all is playing smoothly for you now, Gary. Please stay in touch if any issues persist! Here or [email protected]

[Awesound support @AwesoundSupport]

UPDATE: We performed a re-deployment and everything should be working now.

We're still working with our partner (Amazon Web Services) to do a full post-mortem about what caused the errors in the first place.

If you notice anything sub-optimal, please email [email protected]

[Awesound support @AwesoundSupport]

Some Awesound users have run into intermittent timeout errors today.
While we debug, if you run into an error:
Please try again in 30 seconds.
If that doesn’t work: please send a screenshot to [email protected] and include the URL where you have a timeout or error.

[Awesound support @AwesoundSupport]

We are investigating; yet to fully diagnose and fix.

Thanks for your help and patience.

[Awesound support @AwesoundSupport]

If you don't have a valid payment method added and set up for future usage, and you meet "PAYMENT_REQUIRED", please DM us for support.

[Awesound support @AwesoundSupport]

Shopify issue:
A number of merchants are affected by a recurring issue the past 3-4 days: webhooks are spontaneously disappearing in Shopify (see your .com/admin/settings/notifications).
We are investigating how to fix.

For a reminder on Shopify webhooks:
https://t.co/BncwPq2fMJ

[Awesound support @AwesoundSupport]

@bike_ja @NowJustJohn @ChrisSidwells @downcastapp Thanks for closing the loop here. Happy listening and do get back in touch (here or via instant chat on the website) if you've any questions in future!

https://t.co/LvQa1PqHB1

[Awesound support @AwesoundSupport]

@steve53990 @awesoundapp Hi Steve, since you marked your subscription as cancelled, won’t be charged again.
I see your subscription is marked as “cancel at period end”, which means you’ll still have access until Sunday at 11:21 a.m.
Access will remain active until then… Enjoy the last few days!

[Awesound support @AwesoundSupport]

@kfinn @TheElsieEscobar @ApplePodcasts My screenshot was a private feed.

Trying a few public ones, I agree with you: spelled out URLs are fine (see Be Ready Training) but hyperlinked text isn’t clickable (se Purple Patch Fitness).

Bullet points working in NotiPod Hoy.

[Awesound support @AwesoundSupport]

@TheElsieEscobar @kfinn @ApplePodcasts <p> and <a> looking fine here 👍

[Awesound support @AwesoundSupport]

@jondav1963 @VelocastJohn @ApplePodcasts If you scroll down to "See All Episodes", you SHOULD be able to see all these episodes.

If you pull down to refresh and DON'T see all episodes, I'd appreciate a screenshot by email or DM.

Listen online as a short term fix if you cannot see these.
https://t.co/EQlqovHP2e

[Awesound support @AwesoundSupport]

@jondav1963 @VelocastJohn Jon, I'm assuming you're on @ApplePodcasts, yes?
It seems all other apps have it.
Not sure if/why Apple's app would be slow to show you a private feed 🤔…
I've checked your feed, and the latest episode is there.
@ApplePodcasts: Mirror URLs for private feeds? Any known issues?

[Awesound support @AwesoundSupport]

At 17:00 UTC (9am Pacific) today, we'll have a scheduled update that might briefly limit new purchases. Customers will see a notification to "try again in a few minutes", or can enter their email for a reminder.
The disruption should last at most five minutes.

[Awesound support @AwesoundSupport]

RIP Lou Ottens, inventor of the cassette tape ❤️

https://t.co/KLcFskFGEK

[Awesound support @AwesoundSupport]

Aaand we're back. That took less than a minute, and perhaps it didn't result in any downtime after all. 😃

[Awesound support @AwesoundSupport]

Apologies for UNSCHEDULED downtime while we perform necessary database upgrade. All systems will be back up and running shortly.
DM or email if affected / if you need any help.

[Awesound support @AwesoundSupport]

@TommyKiernan3 @awesoundapp @seamus_orourke The feedback from this audiobook has been incredible! Many vocal, delighted listeners! 🥰
Well done @seamus_orourke

[Awesound support @AwesoundSupport]

Thanks @HansCronau for your patience!

Everything is back up on the old site now: https://t.co/4z2S81OoFa

And of course the new site is looking fresh: https://t.co/MOvtlTKlNa :)

[Awesound support @AwesoundSupport]

A glitch with our upgrade process is causing downtime for some users right now.
Major apologies if this includes you.
DM or email [email protected] if affected.