I bought a gas cylinder with burners on Jumia, but I later discovered that the burner knob was missing.
So I reached out to customer support and reported the issue. They politely apologized.
They offered to give me a coupon equal to the cost of the knob.
I accepted, and within minutes, I received the coupon and used it.
I was surprised, especially because I’ve had bad experiences with one online shopping platforms.
I’ve been using Jumia for over five years now, and honestly, they’re doing well. Their customer care is polite and always available.
The first product I ever bought from them was a Valentine’s gift for my ex-girlfriend 😃
This is not a paid promotion, am just sharing my opinion based on my personal experience.
Una well done ooo @JumiaNigeria 🎉