AXA Insurance UK

We’re no longer active on X. For enquiries, visit or DM us on Facebook (AXA Insurance) or Instagram (axa_uk)

[AXA Insurance UK @axainsurance]

We’re no longer active on X for posts or messages. For enquiries, visit https://t.co/xxoqRI5Zoq or DM us on Facebook or Instagram.

Get a quote online or manage your policy 24/7 at https://t.co/YvKpduOHSY. Log in to your account for changes, payments, renewals or to make a claim.

[AXA Insurance UK @axainsurance]

@sp8y1981 Hi Si, thanks for getting in touch. I’m sorry to hear you're having trouble finding your claim information. Please can you send us a DM with your full name, policy number, postcode, DOB and email address & I’ll do all I can to help. Speak soon ~ Nicola

[AXA Insurance UK @axainsurance]

@dphiggins1 Hi Darren, I’m sorry to hear of the wait time you’ve experienced when getting in touch. If you need any further assistance, please can you send us a DM with your name, policy number, postcode, email address and query & I’ll do all I can to help ~ Nicola

[AXA Insurance UK @axainsurance]

@Angryatlife Hi Annie, I’m sorry to hear of the wait time you’ve experienced. Please can you send us a DM with which department you’re trying to contact along with your full name, policy number, postcode, email address and query & I’ll do all I can to help. Speak soon ~ Nicola

[AXA Insurance UK @axainsurance]

Today, 14/11/2025, we followed X's mandatory rollout of X Chat. Unfortunately, this process has caused some issues accessing previous Direct Messages.

Please send us an X Chat to continue any ongoing conversations.

We're sorry for any inconvenience caused.

[AXA Insurance UK @axainsurance]

@Ramraider2k6 Hi Ross - I am sorry to hear about the issues you had speaking to the team. I hope you managed to get this sorted but please send me a DM with your full name, policy details and contact information if you still need assistance. Thanks ~ Jon

[AXA Insurance UK @axainsurance]

@CanalisCarme Hi Carme, I’m sorry to hear you’ve been involved in an accident and you've not received any update on your claim. Please can you send us a DM with your full name, policy number, claim reference, postcode, DOB and contact information & I’ll help as best I can. Speak soon ~ Nicola

[AXA Insurance UK @axainsurance]

@CharmedTink Hi Claire, thanks for getting in touch. I’m sorry to hear what’s happened. Please can you send us a DM with your full name, policy number, Claim reference, postcode, DOB and contact details & I’ll do all I can to help. Speak soon ~ Nicola

[AXA Insurance UK @axainsurance]

@flossy1107 @financialombuds Hi Nicola - I'm really sorry to hear of your experience. We don't manage travel insurance here at AXA Direct, I'm afraid. Please refer to your policy documents for the correct contact information. Best wishes ~ Kim

[AXA Insurance UK @axainsurance]

@GillyS57 Hi Gilly - thanks for reaching out & I'm sorry to read your post. I'm afraid we don't service travel claims from here, I'm really sorry. Please refer back to your policy documents for the correct contact information. Best wishes ~ Kim

[AXA Insurance UK @axainsurance]

@thenicoley90 Hi Nikki, I’m sorry to hear you’ve not received a response to your previous contact. So I can help as best I can, please can you send us a DM with your full name, policy number, postcode, DOB, email address and query & I’ll do all I can to help. Speak soon ~ Nicola

[AXA Insurance UK @axainsurance]

@LeahHewerdine Hi Leah, thanks for getting in touch. I’m sorry to hear you're having trouble submitting a new claim. Please can you send us a DM with your full name, policy number, postcode, DOB, Car reg and contact information & I’ll do all I can to help. Speak soon ~ Nicola

[AXA Insurance UK @axainsurance]

@dorchesterblues Hi Dorchesterblues, I’m sorry to hear what’s happened. Please can you send us a DM with your full name, policy number, postcode, DOB, email address and query and I’ll do all I can to help. Speak soon ~ Nicola

[AXA Insurance UK @axainsurance]

@BornInHell82 Hi Jim, thanks for getting in touch. I've not been able to locate your previous reply. Please can you send us a DM with your full name, policy number, postcode, DOB and email address & I’ll do all I can to help. Speak soon ~ Nicola

[AXA Insurance UK @axainsurance]

@frank_8899 Hi there, Frank. To get the best info, you can contact Coverwise directly via https://t.co/wYKsca3T4K or on 01903 255 650. Hope this points you in the right direction. Take care ~ Jon

[AXA Insurance UK @axainsurance]

@BornInHell82 Hi Jim - thanks for reaching out. Please can you DM me your policy no, DOB and postcode? Once I have this I'll do my best to help ~ Kim

[AXA Insurance UK @axainsurance]

@Bizzle_187 Hello - thanks for reaching out & I'm sorry to read your post. We don't service travel claims from here, only car and home insurance. Please refer back to the contact info on your policy documents for the correct team ~ Kim

[AXA Insurance UK @axainsurance]

@1maginativemind Hi Brian - thanks for reaching out & I'm sorry to read your post. Our Claims Team is based here in the UK. If you could kindly DM me your policy no, DOB and postcode, I'll do my best to help ~ Kim

[AXA Insurance UK @axainsurance]

@rijedaim Hello JMS, I’m sorry to hear theres been a delay with your claim. Please can you send us a DM with your full name, policy number, claim reference number, postcode and your email address & I’ll help as best I can. Take care ~ Nicola

[AXA Insurance UK @axainsurance]

@savkah @AXAUK @guardian @TheFCA Hi, thanks for getting in touch. I’m really sorry to hear what’s happened. Please can you send us a DM with your full name, policy number, claim reference, postcode, DOB and contact details & I’ll do all I can to help. Speak soon ~ Nicola