Axos Customer Support

Welcome to @AxosBank customer support. We’re here to help. For questions or issues, Direct Message us, or ask Evo

[Axos Customer Support @AxosHelp]

@Ofrijordan Hi Jordan! Thanks for reaching out, and we’re sorry for the delay. Delivery can take 7–10 business days via standard mail. A team member will be contacting you directly with an update, and we really appreciate your patience as we get this resolved.

[Axos Customer Support @AxosHelp]

@ngroot Hi ngroot, We’re very sorry for the trouble you’ve experienced with receiving your debit card. We want to get this resolved as quickly as possible. Please send us a DM with your contact details so we can escalate this and assist you directly.

[Axos Customer Support @AxosHelp]

@MalcolmWP Hi Malcolm, We’re sorry to hear about the trouble you’ve had and appreciate you bringing this to our attention. We’ve escalated your concern and will have someone reach out to you directly to help resolve the issue as soon as possible. Thank you for your patience.

[Axos Customer Support @AxosHelp]

@84everly We understand how frustrating this situation can be, Adam! We value your business and are here to help. Please DM us so we can gather more details and escalate this matter to the appropriate team for assistance with your card.

[Axos Customer Support @AxosHelp]

@ArchConMark Hello Mark, We sincerely apologize for the misinformation you received. I have promptly escalated this matter to the appropriate team for further assistance. We value your business and regret any concern this may have caused. Thank you for reaching out; we are here to help.

[Axos Customer Support @AxosHelp]

@jwmackay Hi James, Thank you for connecting with us on DM and allowing us to assist you. We appreciate your business!

[Axos Customer Support @AxosHelp]

@DreAllDay Hi Dre, Sorry for the inconvenience and the delay in response. Please DM us so we can gather more details and escalate this to the right team.

[Axos Customer Support @AxosHelp]

@tr1pwyr Hello, We apologize for the issues experienced this morning. We had a temporary outage and our teams worked as quickly as possible to resolve it. All has now been restored. Thank you for your patience as we worked to rectify that.

[Axos Customer Support @AxosHelp]

Axos Customers: Our web and mobile applications are back up and running. We apologize for any delay in communication as we worked to resolve the network outage. Thank you for your patience.

[Axos Customer Support @AxosHelp]

@missdanz4678 Hello cat adair, We apologize for the inconvenience and we want to help. Please DM us with the email associated to the account so we can escalate this to the appropriate team.

[Axos Customer Support @AxosHelp]

@dallasguy2 Hello, We apologize for the issues experienced this morning. We had a temporary outage and our teams worked as quickly as possible to resolve it. All has now been restored. Thank you for your patience as we worked to rectify that.

[Axos Customer Support @AxosHelp]

@mowgieexx Hello Katherine, We are sorry for the inconvenience and we'd like to help. Please DM us with your email so we can gather more details and escalate this to the right team for assistance. We hope to hear from you soon.

[Axos Customer Support @AxosHelp]

@bro14551 Hello Hero Bro, We take these matters seriously and have escalated this to the right team. Thank you for your feedback,

[Axos Customer Support @AxosHelp]

@nolenut19 Hello Nolenut19, Great to hear that! Thank you for your patience and for being a customer!

[Axos Customer Support @AxosHelp]

@TOM46116556 Hi Tom, We apologize for the delay in response. We do not ship debit cards overseas and standard shipping is free within the U.S. Have a great day!

[Axos Customer Support @AxosHelp]

@TOM46116556 Hello Tom, We apologize for the delay in response. We mail debit cards to the address on file via USPS and it can take 5-7 business days to arrive.

[Axos Customer Support @AxosHelp]

@DavidMelgar Hello David, Sorry for any inconvenience caused. We take these matters seriously and we'd like to help. I have escalated this to the appropriate team for assistance. We appreciate your patience as we work on helping to resolve this issue.

[Axos Customer Support @AxosHelp]

@kayleenguyen09 Hello Kaylee, we apologize for any inconvenience. I have escalated this to the appropriate team for assistance.

[Axos Customer Support @AxosHelp]

@TanyaBr61123331 Hello Tanya, a supervisor has reached out via secure message in online banking to assist you. Thank you again for your patience while we work to resolve this.

[Axos Customer Support @AxosHelp]

@TanyaBr61123331 Hello Tanya, we apologize for the frustration. Thank you for the update. We have continued to forward this to the proper team and we are working to resolve this as soon as possible. We appreciate your patience.