@HarwoodsGroup @LandRover_UK @HarwoodsGroup your DPO messaged on Wed 30th Aug that she received the email in July, and a response will be given a month later. SLA from
ICO is 30 calendar days on receipt of SAR request. Not 30 days after without a reason for the delay. Will share. In a DM.
Had my Discovery for 7 months before it broke down with warranty fault. It took @HarwoodsGroup under a year to address, a Nissan was given whilst I paid for a Discovery. Is this fair @LandRover_UK? Car returned broke down again, apparently it was serviced!
@HarwoodsGroup you have everything, i’ve also sent a DM & a email prior to your tweet.
Not sure what else you need. Just get it sorted.
My kids go back go school tomorrow, thank you sincerely for ruining another holiday #watchdog i have found a group of mums & dads with similar complaints at Whitgift school.
@RAC_Care @Zechonomics @TheRAC_UK, complaint raised. Investigation started, Loosing a is very stressful, especially when the team were not able to find it. Especially with the other issues going on with vehicle at the same time, and the flat battery, I could not even trace it. #mentalhealth matters
Outraged that @TheRAC_UK have lost my car! They called today falsely claiming that it was delivered on 9th Aug and closed the case. I have evidence that this is not true and each person I speak to is giving different information/excuses. I demand to know where my car is!
@RMGCLARK61 @LandRover_UK @RMGclark61. Appreciate the comments. Over a year of issues, thanks @HarwoodsGroup which indirectly assocaite @LandRover_UK. Especially during these challenging times as Small business owners
@mohiuc @HarwoodsGroup @LandRover_UK Thanks @mohiuc. Empathy on mental stress is missing by @HarwoodsGroup. @BarclaysUK on a issue created with one of their partners @TheRAC_UK on the same car, 1st thing, mental health support numbers... £100. @HarwoodsGroup could learn a thing or two. #MentalHealthMatters
@zumar_ahmed @HarwoodsGroup @LandRover_UK @zumar_ahmed technically they had the car :-) they had it longer then I did. Today I was offered a car seat, car protection and £100 to valet the car as compensation. Car seat and Valet, why my car had condensation when returned. Protection, as my insurance had gone up by £2K.
@Nadia191 @HarwoodsGroup @LandRover_UK @Nadia191 don't remind me, it was not that way when I bought the car. Can you imagine being emailed saying your car is due a service, MOT, and you have failed to turn up for your appointments, when the car is with them! @LandRover_UK @HarwoodGroup seriously!
@BarclaysUK I used the car recovery service that is connected to my current account. @TheRAC_UK lost my car, after 5 wks it was returned on the 30/08. I called and on a few calls I was informed that the car was in my drive Broken processes. Can someone get it touch
A follow up @TheRAC_UK found the car, returned it 30/08. Basically a broken process internally. Contractors drop a car off at a storage location because they can't go into the #ULEZ area, close the job. Storage yard aware of car but don't know what to do next. 5 wks end to end.
@AzantiUK @HarwoodsGroup @LandRover_UK @HarwoodGroup@azantiuk I passed on my responsibilities to my brother, a little embarrassing. and we often went in two cars when my dad needed to come.
@LandRover_UK Thank you Taylor. I have been more then patient with the dealership at my family and businesses displeasure, I will respond to you privately
@Jimb0b87 @HarwoodsGroup @LandRover_UK @Jimb0b87 well @HarwoodsGroup never renewed my curtsey car on many occasions on time, once had @Enterprise retrieve the car whilst I was on holiday because the team did not renew. Shambles. I have a list @BBCWatchdog would love it.
@baszub @HarwoodsGroup @LandRover_UK 100% right @baszub... 1st month, electrics, 7th month suspension, fought for a month, eventually on escalation its agreed as warranty, 11 months car returned, 2 days of driving engine failure... dealership refused car today.@LandRover_UK where do i go now